Bought all inclusive 5 nights/4 days and excursions. $398.00 deposit.... bought December 2015. Have been calling and emailing since June of 2016 and am still trying but no answer at there customer service number ( 1-844-859-2101 ) and email returns as no such user/failed. This trip was offerred through a promo from trip advisor as a special for there employee's only to later find out the letter is a scam but after I already paid $398.00 deposit to hold my resort room.