Complaint Review: American Ayurvedic - Internet Massachusetts

  August 2016 ... what it this? OilofTara.com is the source of a very good skin treatment and I should know, as I have made every single ounce since we started selling in 1999. It's a great formula, and it's hard to believe but with over 6,000 ounces sold to customers in 31 countries - in all that time less than a dozen have been returned and all mailing disputes have been settled. I use it as a aftershave myself, it's 100% natural and full of all sorts of good things. The operation is tiny. At any time all the Oil of Tara in the world is in five or six mason jars in the refrigerator. There are 11 ingredients, as simple as olive and jojoba oils and as complex a verbena essential oil ($300.00/oz) and all sorts of vitamins. At $19.95 its a deal - and people love it.

The reason this complaint is baseless is since every one of our payments is handled through PayPal, if this customer was upset she would have had it settled through PayPal of course - and since we have no pending cases, certainly not one four years old, she must have posted this in error or in spite. Probably the latter. I don't remember many. but this one stood out. Two orders appeared, one right after another for a single ounce. Same name, different addresses. I sent an e-mail asking because she could easily have ordered two in the first order - but there was no response so after a few days I finally sent both. The next thin you know, she's on the phone - where is it? I explained and asked if she'd sent a second to a friend since both were on her PayPal account but two orders, two addresses and they'd just left. . It was she that became irate, she didn't know anything about the second order - but the two orders were there. I said if the second was a mistake, we'd cancel it off when it came back because everything goes first class, and we track everything. Unfortunately #2 never came back. I used Google Earth, the second had gone to a nearby office location, and it had been delivered on time. It must have been someone she knew, otherwise why would it have been in the same area? That's the $19.95, she must have gotten her own. I asked her to look into it and she was not happy. I assume that's when she made her post. If she complained to PayPal, I'd have paid her off that day just to keep her away ... it's not worth $19.95 to have customers like that. As we have no complaints at PayPal this must have happened ... four years ago.

I wonder how many zombie complaints are on this site. I spoke to the founder of this site. He was polite and helpful, and explained this procedure, but it doesn't make sense to post one-of rants with no follow up, especially if there are no others. It's very likely anyone is going to have a least a few customers who shouldn't be using the Internet, but this is a one-way site because nobody checks year after year and rant remains. If he contacted the company and got their rebuttal first, I imagine half the reports here would vanish - but it's his right to have a wall than anyone can post rants on and beckon people to look and see. He doesn't have to take responsibility for defamation since he allows you to respond, but cripes. At least nobody mentioned it for four years, but I'm going to really lean on Google to suggest he affix an asterisk and "anything you read may be untrue" just as I have to affix "results may vary" to every endorsement.

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