- Report: #817827
Complaint Review: American Furniture- Dallas - Internet
Reported By:
Theresa -
Frisco, Texas, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
American Furniture- Dallas
11411 E. Northwest Highway - Dallas, TX Internet, United States of America
Phone:
214-341-4579
Web:
http://americanfurnituredallas.com/
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
American Furniture- Dallas Charged my credit card two $198.00 charges without authorization and refused to take back merchandise after I disputed it Internet
I purchased a Mattress and Boxsprings from American Furniture - Dallas.
The purchase was $480.00- which was charged to my credit card.
The next day I had two additional pending charges of $198
I spoke to the owner and conferenced in the bank- the owner said its the banks issue. I explained at this point I am returning the merchandise because I am not comfortable with my card being charged without my permission.
He said it was not his business that charged it, then changed his story that he refunded $80, then changed his story to it must have run through twice, then changed his story to the person who ran it made a mistake and charged the $198 twice, then changed his story to they are only "pending" charges and have not been paid out yet. Then blamed the bank.
I had a mover return the mattress, the owner "Mike" would not take it - and locked the doors and left.
Do NOT use this company. I have filed a claim with my bank, I am reporting them to the BBB and anyone else I can.
The purchase was $480.00- which was charged to my credit card.
The next day I had two additional pending charges of $198
I spoke to the owner and conferenced in the bank- the owner said its the banks issue. I explained at this point I am returning the merchandise because I am not comfortable with my card being charged without my permission.
He said it was not his business that charged it, then changed his story that he refunded $80, then changed his story to it must have run through twice, then changed his story to the person who ran it made a mistake and charged the $198 twice, then changed his story to they are only "pending" charges and have not been paid out yet. Then blamed the bank.
I had a mover return the mattress, the owner "Mike" would not take it - and locked the doors and left.
Do NOT use this company. I have filed a claim with my bank, I am reporting them to the BBB and anyone else I can.
