- Report: #275167
Complaint Review: American Hawks - Edison New Jersey
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Author Confirmed
Why?
American Hawks
1115 Inman Ave, Suite 347 Edison, 08820 New Jersey, U.S.A.
Phone:
800-583-4548
Web:
N/A
Categories:
Business Rating:
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Tell us has your experience with this business or person been good?
American Hawks NO Follow Up Service - Got My Money Edison New Jersey
I purchased my remote control golf cart (Silver Hawk) in April 2007. It cost me $999.99 for the unit, which was on the high side. The additional included accessories (rain cover, seat, storage cover) were not worth the additional money compared to the competition. I believe and still feel the cart is an excellent product. However....
I received the product with minimal damage - plastic scorecard holder was broken. I contacted the company by email and it was sent out immediately.
In AUgust, I began to have elctrical/ electronic problems with the controls which are handle mounted as well as the remote control unit.
I tried numerous times to reach the company via its contact options - email or fax. No response to 5 emails and faxes. I even tried to contact someone via the sales number without success. It's a recording. I left a message that I wanted buy a cart and still no one called me.
The cart probably needs a new control board, which seems simple; however, I can't get any response or service. There is no listing for spare parts or authorized service contact.
The unit is still within the warranty period. That doesn't do much good if no one will respond.
It appears that American Hawks LLC is affiliated with NFM Direct which no longer has an active web site.
I thought I did my due diligence before the purchase. Unfortunately, this makes it difficult for the legitimate companies doing business on the Internet.
Buyer Beware.
Grw
Boise, Idaho
U.S.A.
I received the product with minimal damage - plastic scorecard holder was broken. I contacted the company by email and it was sent out immediately.
In AUgust, I began to have elctrical/ electronic problems with the controls which are handle mounted as well as the remote control unit.
I tried numerous times to reach the company via its contact options - email or fax. No response to 5 emails and faxes. I even tried to contact someone via the sales number without success. It's a recording. I left a message that I wanted buy a cart and still no one called me.
The cart probably needs a new control board, which seems simple; however, I can't get any response or service. There is no listing for spare parts or authorized service contact.
The unit is still within the warranty period. That doesn't do much good if no one will respond.
It appears that American Hawks LLC is affiliated with NFM Direct which no longer has an active web site.
I thought I did my due diligence before the purchase. Unfortunately, this makes it difficult for the legitimate companies doing business on the Internet.
Buyer Beware.
Grw
Boise, Idaho
U.S.A.
1 Updates & Rebuttals
American Hawks
Edison,New Jersey,
U.S.A.
what the hell
#2REBUTTAL Owner of company
Tue, January 22, 2008
We sell metal detectors online. http://www.onemetaldetector.com/ What the hell is going on here.
