- Report: #118086
Complaint Review: American Home Shield - Carroll Iowa
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American Home Shield
1524 Highway 30 East Carroll, 51401 Iowa, U.S.A.
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800-776-4663
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American Home Shield, A ServiceMaster Company Fails To Cover, Yet Another Time.. on A 4-2 Decision! ripoff, estimate, duct system, air conditioning, refused coverage, air conditioning, AHS, American Home Shield Carroll Iowa
I took ownership of my house on April 1st, 2004. To start, I was having problems trying to cool my house down during the hot and humid South Carolina summer. It took over 1-1/2 hours to cool my house 1 degree Fahrenheit (after 5 p.m., no less)--and this after a brand new A/C unit in January!! I called the company that installed the A/C unit to check and it was performing up to specs. They later took a look at the duct system and said that it needed replacing. A second estimate confirmed this.
I called American Home Sheild (AHS) to get an estimate. Their first company came out and said that the duct system required no maintenance other than to replace the insulation--$45 spent. I called AHS again for a second opinion. This second opinion agreed with the first--another $45.
Now the score was 2 to 2. Who do I believe?! I called 2 more companies (if you're keeping track, that's a total of 6 estimates). The final 2 agreed that the system needed replacement. After one week of installation with 2 in-the-window A/C units, I was out $3442.00. The kicker...the system, once the insulation was removed, was filled with holes!
And guess what?! With the work completed on September 17, 2004 (3 months after the problem was noticed), my electricity bill during the month of September was $110.14; the month of October dropped to $60.22--a change of 45%!!!
Despite a fax (and accompanied by a copied certified letter) and 2 phone calls with their consumer service department, AHS refuses to cover any part of the cost. Though I realize the insulation wouldn't be covered anyway, it only cost $330...a mere 10% of the total cost.
Martin
Charleston, South Carolina
U.S.A.
I called American Home Sheild (AHS) to get an estimate. Their first company came out and said that the duct system required no maintenance other than to replace the insulation--$45 spent. I called AHS again for a second opinion. This second opinion agreed with the first--another $45.
Now the score was 2 to 2. Who do I believe?! I called 2 more companies (if you're keeping track, that's a total of 6 estimates). The final 2 agreed that the system needed replacement. After one week of installation with 2 in-the-window A/C units, I was out $3442.00. The kicker...the system, once the insulation was removed, was filled with holes!
And guess what?! With the work completed on September 17, 2004 (3 months after the problem was noticed), my electricity bill during the month of September was $110.14; the month of October dropped to $60.22--a change of 45%!!!
Despite a fax (and accompanied by a copied certified letter) and 2 phone calls with their consumer service department, AHS refuses to cover any part of the cost. Though I realize the insulation wouldn't be covered anyway, it only cost $330...a mere 10% of the total cost.
Martin
Charleston, South Carolina
U.S.A.
2 Updates & Rebuttals
Martin
Charleston,South Carolina,
U.S.A.
American Home Shield: Can anyone say "Ironic?!" This company can't even follow recommendations set forth by their *OWN* companies!! ..ServiceMaster is the parent company for American Home Shield
#2Author of original report
Mon, November 29, 2004
In pursuing further research associated with my American Home Shield scam, I learned that ServiceMaster is the parent company for American Home Shield and American Residential Services (ARS). I think you'll find the irony a bit disturbing... Of the 6 companies that I had come to the house for inspections and quotes, ARS was the first to come under MY request, that is to say that ARS was not asked to offer an evaluation on the request of American Home Shield. When they came out, not only did they state that my HVAC unit was working properly, they stated that my duct system needed replacement. Hmmm...?! So why is it that a company working DIRECTLY FOR THE SAME PARENT COMPANY AS AMERICAN HOME SHIELD can agree that my duct system needed replacement, but that American Home Shield cannot take their work for it in my letter to them?! This company needs to be held accountable for breach of contract at the very least!
Mike
Benbrook,Texas,
U.S.A.
terminate AHS from the face of earth
#3Consumer Comment
Sat, November 20, 2004
AHS is out of control legally stealing money from trusting suckers like me and you using many different ways of FRAUD. Now AMERIUEST Mortgage is in on the SCAMMMM.also.United we stand,divided we get Ripped-offff.
