- Report: #109998
Complaint Review: American Travel And Management - Francine Bauer - Kevin Raines - Dyer Indiana
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Author Not Confirmed
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American Travel And Management - Francine Bauer - Kevin Raines
935 Sheffield Avenue Dyer, 46311 Indiana, U.S.A.
Phone:
815-236-1035
Web:
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American Travel And Management, Francine Bauer, Kevin Raines steal your money and do not reply to phone calls. They provide a guarantee but do not honor it. Rip-off! Dyer Indiana
*Author of original report: American Travel And Management. They provide a guarantee but do not honor it. Dyer Indiana
*Author of original report: American Travel And Management. They provide a guarantee but do not honor it. Dyer Indiana
*Author of original report: American Travel And Management. They provide a guarantee but do not honor it. Dyer Indiana
Francine Bauer of American Travel and Management woes you with give aways. She personally offers a guarantee stating if unhappy for any reason she will personally refund your money. I have tried their travel program and have applied for a refund. I personally sent the refund request addressed to Francine via certified mail, but I found out she never read it. Her associate Kevin Raines read it. It was not addressed to him and I believe there is a federal law regarding reading other peoples mail especially if certified. He replied to my request stating that I did not follow the program when I did.
On several occaions I called the reservation line only to recieve lost requests and very unhelpful and unfriendly sales reps. I have documented my entire dealing with these folks. Between August and September of 2004, I personally left 4 messages on Francine's cell phone, but have yet to recieve a call back from her.
I have tried to get names of other folks in the company, but no one seems to know of anyone higher than Francine or Kevin. I am very surprised as Kevin's title is Manager and Francine's is VP of Member Services. There has to be a President or CEO somewhere.
I am very disappointed as all I want is my refund. I trusted them to be honest, but obviously they are not an honest company and I warn the buyer to beware. I have not received my money back and I am interested in hearing from anyone who would like to sue this company to get our refunds and put them out of business.
Maureen
Lake in the Hills, Illinois
U.S.A.
On several occaions I called the reservation line only to recieve lost requests and very unhelpful and unfriendly sales reps. I have documented my entire dealing with these folks. Between August and September of 2004, I personally left 4 messages on Francine's cell phone, but have yet to recieve a call back from her.
I have tried to get names of other folks in the company, but no one seems to know of anyone higher than Francine or Kevin. I am very surprised as Kevin's title is Manager and Francine's is VP of Member Services. There has to be a President or CEO somewhere.
I am very disappointed as all I want is my refund. I trusted them to be honest, but obviously they are not an honest company and I warn the buyer to beware. I have not received my money back and I am interested in hearing from anyone who would like to sue this company to get our refunds and put them out of business.
Maureen
Lake in the Hills, Illinois
U.S.A.
3 Updates & Rebuttals
Maureen
Lake in the Hills,Illinois,
U.S.A.
American Travel And Management. They provide a guarantee but do not honor it. Dyer Indiana
#2Author of original report
Tue, October 26, 2004
I received a certified letter today from Kevin Raines telling me to remove false statements or legal action would be taken against me. Per his letter I used the word 'steal' so I am removing that as my one year has not yet expired making stealing inaccurate. The word 'steal' has been removed in order to avoid legal action threat as he stated I must do within 72 hours of receiving this letter.
Maureen
Lake in the Hills,Illinois,
U.S.A.
American Travel And Management. They provide a guarantee but do not honor it. Dyer Indiana
#3Author of original report
Tue, October 26, 2004
I received a certified letter today from Kevin Raines telling me to remove false statements or legal action would be taken against me. Per his letter I used the word 'steal' so I am removing that as my one year has not yet expired making stealing inaccurate. The word 'steal' has been removed in order to avoid legal action threat as he stated I must do within 72 hours of receiving this letter.
Maureen
Lake in the Hills,Illinois,
U.S.A.
American Travel And Management. They provide a guarantee but do not honor it. Dyer Indiana
#4Author of original report
Tue, October 26, 2004
I received a certified letter today from Kevin Raines telling me to remove false statements or legal action would be taken against me. Per his letter I used the word 'steal' so I am removing that as my one year has not yet expired making stealing inaccurate. The word 'steal' has been removed in order to avoid legal action threat as he stated I must do within 72 hours of receiving this letter.
