Complaint Review: America's Servicing Corporation - Ohio

America's Servicing Company is a subsidiary of Wells Fargo. They are Wells Fargo dba (doing business as) America's Servicing Company. They are the same company! And their reputation is not as good as you would like to believe when it comes to dealing with their customers. This is evidenced on the Wells Fargo thread. Put this company name in the search portion of the RipOff Report and you will see for yourself that their well known name isn't as good as it used to be. Stay on this company like a cheap suit, do NOT let them get away with not applying your payments in a timely manner. Always make sure your payments are applied to your account correctly. Check your homeowners insurance and make sure Wells Fargo dba America's Servicing Company has an updated copy of your insurance company binder or they will force place insurance on your account. Also check and make sure your house taxes are up to date and the amounts are correct, or they will set up an escrow account for you and your monthly payment will increase. The key to keeping this company in line is to keep great notes and records of any dealings you have with them. If you must call them, make sure you have the name of the person you talked to, the time, date and what was said during the conversation. Better yet, get yourself a decent tape recorder that can record your telephone conversations and use it to keep your notes reliable. On the Label of the tape put the name of the person you talked to, the time, date and put it in a safe place. Do not wait for them to clear up this problem, make them accountable for your payments and make sure your payments are applied to your account directly. My strongest suggestion is for you to get a bound notebook and keep track of all your dealings with this company in that book. Each time you make a payment, attach the receipt to a page and note the time, date and location where you mailed the payment. Any correspondence you send or receive should be placed in this book at the same time you make your notes of what occurred. Check with the company and make sure the payment was applied to your account correctly and note this in the book each time you do it. If you need to make corrections in this book, do not tear out the pages, instead cross out the mistake and continue your entries from there. This book will be your mortgage bible and if (God Forbid!) the time comes when you will need to use this information, you will have a chronological record of everything that has happened with your loan. This will be your best defense against them if you need to hire a lawyer. Follow the advice on this site and write a HUD/RESPA letter each time you notice something is not done according to your Mortgage and Note. If this company does not correct the problems with your account or does not respond to your HUD/RESPA letters, there is legal recourse for you. For the first 60 days after the transfer/sale of your loan to another company they are not allowed by law to charge you late fees while your account is in transition. Do everything you can to keep your account straight. It only takes one misapplied payment to send your account in a downward spiral. Read the other posts on the Ripoff Report and learn as much as you can to arm yourself. Not every person is having problems with this company and it's better to be safe then sorry in preparing yourself for the future. For now, write them a HUD/RESPA letter notifying them of the date of the transfer/sale of your account. Tell them in this letter the date and amount of the payment you already sent and let them know the payment has not been applied to your account in a timely manner. Ask questions pertaining to this payment and make sure that you are not accessed late fees because the payment was not applied in a timely manner. I hope this helps!