- Report: #352461
Complaint Review: Amigo Energy - Houston Texas
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Amigo Energy
2650 Fountain View #416 Houston, 77057 Texas, U.S.A.
Phone:
888-469-2644
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Amigo Energy raised rate ridiculously high with no notice Houston Texas
I selected Amigo Energy as my Retail Electric Provider (REP) in the Houston, TX area in February 2007. I chose a month-to-month variable rate plan, which was advertised at just under 11 cents per killowatt hour. Over the next fourteen months, the rate stayed more or less the same, but slowly started to creep up to around 15 cents per KWh by May 2008, when I put in an order to switch to a new provider.
My 2nd to last bill with Amigo, they were charging 15.29 cents per KWh. I just received my final bill, and they are charging 24.69 cents per KWh, an increase of 61% - in ONE MONTH WITH NO NOTICE!
On the very same day that my bill arrived, I went on powertochoose.org, the state's REP comparison website, where Amigo is advertising a fixed rate plan of 18 cents per KWh. I'm certainly glad I locked in a lower rate with another company, but not in enough time to keep from being drilled by Amigo.
When I called customer service to complain today, I was told "the computer is down" and that I'd have to call back in an hour. I plan on calling back and will update this post if I can. In the meantime I'll be making some other calls - such as to my state legislators and the Texas Public Utility Commission. I understand the need to pass on rising energy costs, but this is ludicrous.
Zack
Houston, Texas
U.S.A.
My 2nd to last bill with Amigo, they were charging 15.29 cents per KWh. I just received my final bill, and they are charging 24.69 cents per KWh, an increase of 61% - in ONE MONTH WITH NO NOTICE!
On the very same day that my bill arrived, I went on powertochoose.org, the state's REP comparison website, where Amigo is advertising a fixed rate plan of 18 cents per KWh. I'm certainly glad I locked in a lower rate with another company, but not in enough time to keep from being drilled by Amigo.
When I called customer service to complain today, I was told "the computer is down" and that I'd have to call back in an hour. I plan on calling back and will update this post if I can. In the meantime I'll be making some other calls - such as to my state legislators and the Texas Public Utility Commission. I understand the need to pass on rising energy costs, but this is ludicrous.
Zack
Houston, Texas
U.S.A.
1 Updates & Rebuttals
Katty
Houston,Texas,
U.S.A.
You need to read the terms of service
#2UPDATE EX-employee responds
Mon, September 01, 2008
If you knew the terms of service of the variable rate, meaning that is due to change WITHOUT notice, and the reason is that because the variable rate fluctuates EVERYDAY , the company can't be letting you know of ever single price change for a month to month program...because # 1, you don't have a contract , # 2 you have chosen that program...i know Amigo Energy does send out notifications once in a while of new promotions for the fixed rates, which are very competitive to other companies...i dont feel your complaint is valid...at least you can't say is Amigo Energy's fault.
