Customer Service Administrator
St. George,#2UPDATE Employee
Tue, May 05, 2009
Fallbrook California, for Fit Factory, I am very saddened to read about your troubles. I apologize for any misunderstandings that might have occurred when you were purchasing your dietary supplements online. Fit Factory is a companion program that comes with various products of this type. It offers our customers a personal trainer you can converse with daily, pictures, music links; it offers links to recipes and menu planning. This program also offers a variety of diets for special needs that can be customized to fit your weight loss goals. Unfortunately, we are unable to locate an account for this customer as he has not left his name for us, but, per his statement he contacted our customer service department and we have addressed his concern. For customer service you may call 1 877-407-1022 and they'll be happy to assist you with any further questions or concerns. If you've already contacted customer service and feel you were not treated fairly or would like to discuss additional issues please contact me directly at 435-773-1795 or you may email me at [email protected] and I will assist you immediately. Sincerely, Online Customer Support
Company Employee
Indianapolis,#3UPDATE Employee
Mon, March 02, 2009
Dear Victim, As a representative of Nature's Acai Berry, I would like to apologize for any recent problems that you might have had with our company. However, I must admit that I am very confused by your posting. First of all, Nature's Acai does not call our customers nor do we make sales calls. All of our customers come from individuals who sign up on our website for our elite membership program and amazing weight-loss acai supplement. However, a number of Acai companies have very similar names. For instance, there is a "Natural Acai Berry" and there are also several companies with "Pure" as part of their name. I mention this because in your post you said that the representative kept saying something about "pure." Because none of the numbers that originally called you were our phone number and we do not make such calls, you might want to look further into the situation. Once again, I want to apologize for any problems that you might have suffered and any confusion between those other companies and Nature's Acai Berry. I hope this has clarified the situation somewhat for you. Have a great day.