Jeff
Gilbert,#2Consumer Comment
Fri, August 10, 2007
I can't believe their still in business. First, when they send you a disc or their services is available on a new computer purchase, they say no credit card required. But once you sign up, they do require it because you have to cancel it right before it expires. I cancelled mine on time, yet they were still billing my credit card. They would not remove it for months. Then they said they would, only for it to come up on my credit card bill the next month. Then they try and talk you into giving it to you free, but you must get another 30 days free. I guess that is their way to say sorry, but then they will hose you once again. This company is a joke. Since cable companies provide good internet service. AOL is trying anything they can to make a buck.
Jeff
Gilbert,#3Consumer Comment
Fri, August 10, 2007
I can't believe their still in business. First, when they send you a disc or their services is available on a new computer purchase, they say no credit card required. But once you sign up, they do require it because you have to cancel it right before it expires. I cancelled mine on time, yet they were still billing my credit card. They would not remove it for months. Then they said they would, only for it to come up on my credit card bill the next month. Then they try and talk you into giving it to you free, but you must get another 30 days free. I guess that is their way to say sorry, but then they will hose you once again. This company is a joke. Since cable companies provide good internet service. AOL is trying anything they can to make a buck.
Jeff
Gilbert,#4Consumer Comment
Fri, August 10, 2007
I can't believe their still in business. First, when they send you a disc or their services is available on a new computer purchase, they say no credit card required. But once you sign up, they do require it because you have to cancel it right before it expires. I cancelled mine on time, yet they were still billing my credit card. They would not remove it for months. Then they said they would, only for it to come up on my credit card bill the next month. Then they try and talk you into giving it to you free, but you must get another 30 days free. I guess that is their way to say sorry, but then they will hose you once again. This company is a joke. Since cable companies provide good internet service. AOL is trying anything they can to make a buck.
Mike-nj
Hewitt,#5Consumer Comment
Tue, July 31, 2007
I can't believe they are still pulling the same crap!! About 5 years ago, I responded to a "free" one month trial membership to AOL. At the end of the trial I called to cancel my trial membership, AOL offered me an additional 2 month membership, free, to continue reviewing their services and consider joining. At the end of the 2 months I again called to cancel my membership and again they offered me an additional 2 months free service. This happened 2 more times until I told them I did not want anymore free time and did not want to subscribe. They sent me an email to confirm my cancellation of the "free trial" membership. A month later I got a charge on my credit card from AOL. I called, demanded to speak to a supervisor, explained my concern and you will not believe what happened next (or maybe you will). The "supervisor" accused me of taking advantage of the free membership and said I owed AOL for the free time. He said I was being unethical for receiving 6 months of a free subscription and not paying for it. He accused me of taking advantage and even yelled at me and bullied me. I was furious. I convinced him (or thought I had) to reimburse me and send me an email to verify it. Bottom line, he lied to me. He sent me the email but never reimbursed my credit card account. I was steaming. I called back, got the same salesperson, and before I could give him a piece of my mind he started arguing again about me being a thief and so on. I immediately contacted my credit card company, the better business bureau, and the attorney generals office in Florida. The credit card company immediately credited my account, saying "oh yes, we have had many reports like this about AOL". Can you imagine? The attorney generals office called me back and had me forward all my email correspondences and a detail letter of what happened. A couple of months later I received a written apology from AOL. I still receive promos from them every once in a while - as if I'll ever, ever, have anything to do with AOL/Time Warner, again, ever!! So that's my story. Good luck, I hope all works out for you.