- Report: #156745
Complaint Review: Aol.COM - Internet
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Aol.COM
AOL.COM Internet, U.S.A.
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Aol.COM ripoff/doublebilling San Antonio Internet
I bought a pc at walmart and it came with free usage of AOL. I cancelled after I downloaded another internet provider less than 2 weeks later. I was noticing that I was losing money somewhere for a couple of months and just chalked it up to my wife's bad checkbook habits. Finally I went to the bank and noticed that Aol had been debiting my account for the 29.00 dollars amonth that they charge and that the charges started right after I cancelled.
They billed me 2x on March13, once on June 11 and June 12, and 2x on July 12. It was a total of 143.86 I believe and boy was I ticked. I told the lady at the bank that I did not authorize these charges and ask her to start chargeback proceedings. It took 3 weeks to get my money back but they were still disputing it. I finally called them and argued with 3 different people whom I hung up on one after the other.
Finally I asked for a superviser and I got one. She claimed that I had opened a different account with a different email address and after a little bit of discussion she told me that if I just gave them my billing info they would give me 6 months free service and drop the charges. I still have not given them the account number and do not plan too. They must think I am stupid.
Before I left the bank the account manager who helped me told me she believed me 100% because they get this problem of double billing with AOL all the time. So consumer beware. I like AOL's setup as far as an ISP but the service and billing is the worst. They are ripooff artists galore. Thank you.
Peter
San Antonio, Texas
U.S.A.
They billed me 2x on March13, once on June 11 and June 12, and 2x on July 12. It was a total of 143.86 I believe and boy was I ticked. I told the lady at the bank that I did not authorize these charges and ask her to start chargeback proceedings. It took 3 weeks to get my money back but they were still disputing it. I finally called them and argued with 3 different people whom I hung up on one after the other.
Finally I asked for a superviser and I got one. She claimed that I had opened a different account with a different email address and after a little bit of discussion she told me that if I just gave them my billing info they would give me 6 months free service and drop the charges. I still have not given them the account number and do not plan too. They must think I am stupid.
Before I left the bank the account manager who helped me told me she believed me 100% because they get this problem of double billing with AOL all the time. So consumer beware. I like AOL's setup as far as an ISP but the service and billing is the worst. They are ripooff artists galore. Thank you.
Peter
San Antonio, Texas
U.S.A.
