- Report: #1244023
Complaint Review: Aqua America - internet
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Aqua America
internet, USA
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Aqua America unfair billing and terrible customer service Bryn mawr pennsylvania
Aqua customer service reps are horrible, have no respect for people and their situations.They shut off my water for a past due bill of $126. I never received a shut off notice letter. They claimed they sent one but bill that have said payment due date is August 3, 2015. I can pay the $126, but the want me to pay them $50 reconnection fee plus $85 deposit fee. I told them that I am unemployed right now and I children in the home. I have a child with a medical conditions that require to have water in the home.They told me they are going to fax a paper of medical necessity to my child doctor for the doctor to fill out and send back to them. I did as they requested the doctor filled out the paper and faxed right back to them. I called them back they told me it takes 24hr to process. I called the next day nothing, they can't even verify if it was received or not. Now today is Friday my doctor office is closed, that disrespectful customer service representative told it's still not there, my doctor has to fax it again. I have been calling them every day since Tuesday. Now I have to wait until Monday and they don't care because they water in their home. Water is a basic needs it's not fair that companies like Aqua water can overcharge people and get away with it and then asking for more money that people don't have. That's why they stay rich and the poor stay even poorer because they are sucking the life out of the poor.I loose respect for those companies that provides basic needs services to people, they play God with people's lives.
