John
Memphis,#2Consumer Suggestion
Thu, November 29, 2012
You have to wonder if this guy was even a licensed plumber. The fact he had to go to his truck for 20 minutes tells me that he needed to call in to his manager for instructions on cranking the bill up. Give your business to a local licensed master plumber who actually cares about his customers, his quality and his reputation.
Robert
DOUGLASVILLE,#3Author of original report
Thu, November 29, 2012
Either this employee was simply dishonest or badly trained with respect to codes. After reviewing this with the county codes building official it has been determined that my water heater installation was up to code with possible exception of thermal tank. Tech said I needed a metal stand for $290.00 ( 25.00 at sales counter) and a thermal tank for $315.00 ($20.00 at sales counter). (Iwon't dispute the tank as manufacturers may require for warranty reasons.
I hired a reputable plumbing company who has already installed a RHEEM 40 gal. water heater for $850.00 with a 6 year warranty; cheaper not using my warranty companies selection for the repair Rescue Rooter. With my home warranty I was going to have to pay you guys $859.00 out of pocket just for un-needed or over priced upgrades that per the tech American Home Shield did not cover.
ARS Rescue Rooter
Tennessee,#4UPDATE Employee
Thu, November 29, 2012
ARS is the premier provider of heating, air conditioning, indoor air quality, plumbing, drain cleaning, and sewer line services to homes and businesses. While current marketplace trends determine our pricing structure to continue providing exceptional service, please contact us at (866) 803-0879 to discuss your specific situation.
John
Memphis,#5Consumer Suggestion
Wed, November 28, 2012
If the companys name has the word 'Rooter' anywhere in it, avoid it. You'll be glad you did.