Anthony
BUCKEYE,#2Author of original report
Sun, March 26, 2006
Finally went in and personally spoke to store manager on my continuing issues with my den furniture. Delivery finally called to set up a delivery date for my missing items and damaged items. However, verifying what was to be delivered over phone found out that a missing open hutch was not ordered (of course the I do not know how that happened scenario) AND IT WOULD TAKE ANOTHER 4-6 WEEKS to get in. I had enough, I asked to be either compensated for this mess or I would simply return. Store manager refused to compensate me for all of this except to credit my delivery charges. I made a decision to return. Store manager informed me that I would only recieve credit once item made it back to warehouse. I got a call from pick up that they would come and pick up 23 Mar 06. I verified the date on 18 Mar 06 as well as what was going to be picked up (4 items/I've learned my lesson). I waited 23 Mar 06 but Ashley was a NO-SHOW. Called pick section who informed me that I was not put into the system for a 23 Mar 06 pick-up (again got the do not know what happened) Rescheduled me for 1 APr 06 pick up. Again, verified what was to be picked up and now system is showing 7 items needed to be picked up including those initially refused and missing from original shipment. I asked how could this be (again got the do not know answer) Informed that pick up could not happen until this "discrepancy" is researched and corrected by store. Called the store and of course manager was BUSY but would call. He never did and I am going to file a complaint with BBB and State Attorney General.