Matthew
Phoenix,#2UPDATE Employee
Tue, December 12, 2006
My name is Sierra Rutland and I am the Quality Assurance Manager for Assurance Plus and Diverse Marketing Concepts. I had to take a minute to respond. There is no doubt that even the greatest program in the world will not work or satisfy everyone. This is just like any other business it takes effort and time to build the business. We take every measure possible to ensure that each client has incredible opportunity to succeed in this business. Please take a minute to let me explain. If you set 100 people up in a franchise that has a track record for success, statistics prove that at least 10 (most likely many more) of them would unfortunately fail. At least 60% of all people who open a restaurant fail in the first year. It is no different with this business except we have over a 90% satisfaction rate and the start up costs are a fraction of the other options I have mentioned. I would be wrong to say that this business will work for everyone, but one thing to remember is that it is a business and some effort has to be put in by the owner. The unfortunate part is that negative feedback is mostly what people take the time to post. I feel bad for the small percentage of people that were not satisfied with our business. The prime example of this is a client named Max that has posted on this very site. Max has been instructing people to go straight to the BBB and the Attorney General. When indeed if he would have contacted us directly and let us know his dissatisfaction we may have had the chance to satisfy his needs or let him out of the program without all the energy he has had to put out. If it is something we did to let Max fall through the cracks than I will accept that and I apologize for the company. My goal is for every client to be satisfied and I will do whatever it takes to reach that goal. We do have people that purchase our program and do not put in the effort and time to give the business a chance for success. If you have given our business a try and it is not working as you hoped please call our customer satisfaction line and let's discuss options that could get the business working at an optimal level or anything else we can do to ensure 100% satisfaction. Please feel free to call 1-888-600-8955 and we will be more than happy to assist you in any way. My Thanks, Sierra Rutland
Max
Waterloo,#3Consumer Suggestion
Fri, November 24, 2006
File a report with the Phoenix BBB AND the Arizona Attorney Generals State Office. All can be done online from your home. I had 1900.00 on 2 cards refunded within days after the Attorney Generals Office report was submitted online. Be patient, persistant and dont stretch the truth although with these people you dont have to. Good luck to you and God bless you with good fortune.