m u.
detroit,#2Consumer Comment
Tue, October 22, 2013
First let me say that I didnt think I would have a problem with this insurance company because everything that they asked for to me seemed standard.My home has been broke into many times and i didnt report a claim each time because they didt take alot the other times but this time they took shoes and dumb stuff like that, which was very hard for me to explain why i my babies didnt have but one new pair of shoes which was the ones on their feet. All my kids game systems etc wsas gone! anything that was valuable was taken. Of course all the tv's were gone even dvd player and movies, just everything!
I was very polite and patient, there were even some documents that Assurant wasnt able to obtain, and my adjuster temesha advised me that, that was all she was waiting on. So I contacted me previous company and got the information for her and she told me on either tuesday or wednesday that she would be done settling my claim by that friday. At this point it was past the 30 day period but I was satisfied that she was actually working on my case. So i called friday to see if she was done or just to make sure it would be done and the rep who answered the phone advised me that she wasnt even in the office. So of course my blood started to boil, i even spoke to her supervisor robert shorthouse ad he assured me that i submitted the document they needed. So i call today on monday 10/22/13 and asked about the status of my case and NOW!!!
They tell me they have to send it to an investigator, and I'm fine with whatever they nneed to do but i just think this has been more than enought time for them to have got the investigator and put my case together. I dont kknow if they just needed more time but if that was the case they should have just told me. I explained to mr. shorthouse that I have nothing to hide and if he give me the number to the investigator i will call him now to get the ball rolling but of course to no avail he tells me ill give them a call and make sure they contact you. Now i know this is some bs. I have been more than patient, forthcoming and helpful to their investigaton. Also i was told the reason they needed a copy of the last claim filed which was about 6 years ago was so that they could make sure there were no duplicted items on the previous report.
This is absoulueltly crazy the last claim was 6 years ago nothing listed on my report is that d**n old so how could it be duplicate items? duh. What is so frustrating to me is that I didnt have any problems until we get down to the end. When I talked to temesha she was doing her job and explaining to me how the process goes and i liked her style because she sounded like she was here to do a job ad was going to get this situation handled even mr. shorthouse convinced me that the ball was rolling now all of a sudden its a issue. shaking my head if i only knew that my insurance company was going to victimized me again i would have took my money elsewhere!
thefinn
California,#3Author of original report
Wed, April 24, 2013
Oh well still haven't received my money nor have they responded to my several emails and faxes. I guess it's time file a complaint against this company and their claims practices. If anyone going through the trouble of filing a classaction suite against them I'm in. I have kept records of all my communication with them.
thefinn
California,#4Author of original report
Mon, March 11, 2013
I've finally gotten in contact with my adjuster and they've sent me a check. The only thing it's only for the ipad and only mention about the macbook was that they are unable to assist me. What ever that means. Oh well the fight continues. Now just waiting for response and hopefully this time it doesn't take a month.
AssurantSP
Atlanta,#5UPDATE Employee
Tue, February 26, 2013
Hi. I work at Assurant and I checked with our claims team. I understand they reached you again recently to discuss the necessary documentation for your claim. Please feel free to let your adjuster know if you need any additional assistance.