Tried to switch phones because one needs service. Asurion is the insurance company for Sprint. Could not make a claim on the gal 5 since I have to have the phone on my number to make a claim. I have no cell phone access since I can't get to asurion. I can only switch phones after I make the insurance claim. I thought that it would be easy. Other carriers are not in maintenance. I would at least like an explanation.