- Report: #1266190
Complaint Review: ATT U-VERSE - Nationwide
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Author Confirmed
Why?
ATT U-VERSE
Nationwide, USA
Phone:
800-288-2020
Web:
www.ATT.com
Categories:
Business Rating:
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ATT U-VERSE REWARDS CARD SCAM Nationwide
I signed up for ATT U-verse Internet/Cable services August 5 in my new apartment, and was told that I'd receive a $300 reward card for the transfer of my service in two to three weeks. After waiting a month, I called the Rewards department and was told the card was in the process of being returned because my apt number was left off the address. I ask how could this happen when my address was verified, and it's never left off any bills I receive from ATT... The Rewards Center customer service rep. apologized about four times, and kept saying there's nothing she could do but reissue a new card once that one came back. I was angry, but what could I do... After waiting another four weeks, I called to make sure my card was on it's way. They said it was mailed out on October 27. I called again on yesterday, November 5, 2015, and was told that I should be receiving this card "any day now". Guess what? I got another call an hour later from the Rewards Card Dept., telling me that they had made the same mistake, and left off my apt number again!!!! I was furious!!! $300 is a lot of money in these hard economic times. I complained to the representative and she calmly apologized that she didn't know how this could happen, (I think I heard a chuckle). She apologized repeatedly saying there's nothing she could do. I had to wait for the card to be returned and they would then send out a new one. I asked for a supervisor, to no avail. ATT U-verse will never get the opportunity to deceive me like this again. I'm checking to see if this is actually illegal... Oh, one more thing, I got another U-VERSE bill in the mail today...I'm done!
