AuthorHouse has stolen from me. I paid them $4,000 in late November, 2013 to edit my manuscript, and until this day they have not delivered anything. I filed a claim for credit with American Express, but the company responded that I had violated their cancellation policy. In other words, they claim that I cancelled a contract just because I was trying to get my money back!
Can someone tell me what are my choices at this point? Can they get away with keeping my money without delivering the services they promised to deliver? Is this not blatant theft?
Thanks
O.E. Diaz