Complaint Review: Auto Fair Ford. Manchester NH - Manchester New Hampshire

You ready for this one?.....

    February of 2014 I bought a Certified Pre-Owned Limited Edition Edge. It was beautiful, however, the electrical panel in the front end was screwed up. It kept telling me "No key detected" or "Shift to Park" when I had my key in hand or my car was already parked and turned off. So I brought it in to be fixed. In a rental I went. A week went by and they told me it should be all set. It was not!!! The car was still saying those same things but also my radio wasn't working right. Ide press a button to change the station and nothing would happen. Or I would want XM radio on and it would turn CD player on. So I brought it back again. Another Rental. Then my driver seat wouldn't work. It wouldn't move forward or backwards. Again, back in the shop. I picked it up a few days later with all these promises that it should be all set and I would be good now. The very next day my seat moved all the way forward, on its own, squishing me up against my steering wheel while I was driving with my son in the car. That was it for me!!! This is only July 2014. I brought it back for the 5th time in less than 6 months and said I didn't feel safe anymore and I wanted to get into another limited edge. They said to give them a few days to locate another one. They called me a few days later and said to come on down.(which is 45 mins away) They had one for me. When I got there not only was it NOT a Certified Pre-owned, It was NOT limited. It also was the only color I asked them not to get me.  So, the finance manager said " Go out in the lot and pick out something you like and we will work with you" I found 2 Limited Explorers. He told me that one was too expensive but this one was doable. I asked to test drive it. They said it had just been brought in on trade and wouldn't be ready until tomorrow and to come back yet again. I got there  to find all the paperwork was filled out and ready for me to sign before I got to test drive it. I asked the finance manager  " What if I don't want this one?" His response was "You'd better want it! I pulled a lot of strings to get you in this car." I felt like he was very pushy and I didn't have any other options but to take this one. And trusting in him because I know him out of Auto Fair, I test drove and moved forward.         

   Going  to right now... My AC compressor blew in my Explorer so I bring it in to be serviced. They take it, give me a rental and say we will get back to you tomorrow. I didn't hear anything the next day so I called around 5pm to get an update. A female says that they had to order a part but someone would be calling me the next day. 6:30am the service guy calls and says "I'm so sorry but your warranty lapsed less than 2 months ago and you will be responsible for $1,200.00-$1500.00 worth of work PLUS the rental cost. I couldn't believe what I was hearing. I thought I had a Pre-Owned For Certified like my Edge but I had a Auto Fair Warranty. I told him not to touch my car and I would be picking it up that night. Even though I made it extremely clear not to touch it they went ahead and did an oil change after my conversation and without my permission. I fought with them about the rental because NO ONE told me beforehand that I might have to pay for it. They did eat the cost. I took the unfixed car to another dealer to see if there was anything they could do for me and they just laughed in my face. They said that they cant believe that someone could be so mean and ruthless like Auto Fair. He said that he couldn’t live with himself if he did something like AUTO Fair did to someone. I cried.

    I was informed at the other  dealership that A 2011 Ford Limited Edition Explorer is going for around $20,000.00 and I'm in debt for over $30,000.00 I am extremely unhappy with Auto Fair and the way they handled my situations. I was treated unfairly, inappropriately and dishonestly.  I would NEVER recommend them to another person.