- Report: #255650
Complaint Review: Autopartsgiant.com - Bellflower California
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Author Confirmed
Why?
Autopartsgiant.com
16429 Lakewood Blvd. Bellflower, 90706 California, U.S.A.
Phone:
800-654-4268
Web:
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Autopartsgiant.com false advertising, false shipping, rude or no response, lied when they did responed Bellflower California
I ordered two parts on 5/31/07 and per their website it stated 4-7 business day shipping. I saw my credit card was charged on 6/4/07. On the 7th day I called and asked the location of my parts and a tracking number. I was treated rudely on the phone and told they were "processing" the order and that it took 5-8 days just to process it. When I asked why wasn't this stated on their website they hung up on me. I called back again and asked for a supervsior and was hung up again. I called a third time and was treated rudely again and was told "You should have done the expeided shipping for $26.00.
On the 11th I finally get an email stating it was shipped. I called for a tacking number, was treated rudely again! I called back on the 12th, same responce. On the 13th my wife calls and she gets treated rudely. By this time I'm ready to call my cc company and yank the the money back.
On Friday the 15th my wife calls again and the ONLY time someone was nice answered the phone said he would get a tracking number tomorrow, the 16th. Guess what, no tracking number. I emailed again on Monday and was told "our customer service department doesn't work on the weekends." So I was lied to,yet again! They stated I would have a tracking number that evening. Guess, what NO number! I've email each day since and no reponse. I've initiated a charge back on my MC.
Brian
Belleville, Michigan
U.S.A.
On the 11th I finally get an email stating it was shipped. I called for a tacking number, was treated rudely again! I called back on the 12th, same responce. On the 13th my wife calls and she gets treated rudely. By this time I'm ready to call my cc company and yank the the money back.
On Friday the 15th my wife calls again and the ONLY time someone was nice answered the phone said he would get a tracking number tomorrow, the 16th. Guess what, no tracking number. I emailed again on Monday and was told "our customer service department doesn't work on the weekends." So I was lied to,yet again! They stated I would have a tracking number that evening. Guess, what NO number! I've email each day since and no reponse. I've initiated a charge back on my MC.
Brian
Belleville, Michigan
U.S.A.
2 Updates & Rebuttals
Brian
Belleville,Michigan,
U.S.A.
Part gets here 3 weeks late! Lied about shipping, DID credit my card for other part
#2Author of original report
Sun, July 01, 2007
Well I just wanted to update everyone. I did get my gasket set last Friday the 22nd, a full 3 weeks late after they charged my cc. All their emails stating item shipped were bogus because I have all the information from UPS. Funny thing is I got an email from them yesterday stating my items was shipped. Little late guys! I cancelled the CC charge back portion of my complaint with my cc, but I'm letting the fraud complaint continue, plus I got a non "canned" response back from the FTC wanting more information and I mentioned this website. Also the BBB website out there still refuses to list their rating. It keeps saying site down or "NR" rating yet other companies are rated just fine. I will never, EVER, order from this company again. I'll just use their website to review pictures of parts and then order it from someone else.
Brian
Belleville,Michigan,
U.S.A.
Update, I finally got a tracking number after filing report here, BBB and FTC
#3Author of original report
Wed, June 20, 2007
Well I finally got a tracking number and guess what, they lied again! Their email stated the item was shiped last Monday the 11th. Well guess what, UPS doesn't lie. According to UPS they didn't get the package till this past Monday. Which is a week later than what they claimed they shipped it and two weeks after they charged my credit card. I have no idea if the report here or the BBB and FTC complaints I initiated lit a fire under them, but I've already initated a fraud investigation with my credit card company. So too late guys, MC is going to be paying you a visit.
