- Report: #1264171
Complaint Review: Bahia Mar Yachting Center - Ft Lauderdale Florida
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Author Confirmed
Why?
Bahia Mar Yachting Center
Ft Lauderdale, Florida, USA
Phone:
954-627-6309
Web:
http://www.bahiamaryachtingcenter.com/home/
Categories:
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Bahia Mar Yachting Center; RCI Group http://rciair.com Bait and switch. Bahia Mar contacted us about a prior quote for a slip for our yacht. We asked if the quote was still good and they confirmed it was. When we received the contract the price was 70% more than the original quote. In the meantime we gave up a slip at a much lower rate. Ft Lauderdale Florida
We received a quote from Bahia Mar for a slip during the summer. A week ago we were contacted by Bahia Mar asking if we wanted to consider moving our boat to the marina. We called back and asked if the price quote that we received was still effective and followed up with an email to the same effect. We were told by Sasha Morel at Bahia Mar via email that the quote was good. Based on the written confirmation of the quote, we gave notice on our current slip which is at a much lower price than Bahia Mar. When we received the contract, however, the price was 70% more. This is bait and swich.
Oct 26 at 12:33 PM
To: Ann
Yes, that is correct. Will have the paper work ready for you by tomorrow.
From: Ann
Sent: Monday, October 26, 2015 1:32 PM
To: Sasha Morel
Subject: Re: Dockage Quote from Bahia Mar Marina
Ok, thanks. Can you just confirm that we will have a slip at the price quotes? We have given notice at
the current location and I just need confirmation. I'm sure it's crazy there now!!!
Thank you!
Ann
On Friday, October 23, 2015, 6:05 PM, Sasha Morel wrote:
No I did not. We have been extremely swamped with closing for the boat show my apology! I will
have it out to you this week.
Warm Regards,
Sasha Morel
On Oct 23, 2015, at 6:23 PM, Ann wrote:
Hi Sasha,
Did you send over the agreement? I don't think I saw it.
Thanks,
Ann
From: Sasha Morel
To: 'Ann
Sent: Wednesday, October 21, 2015 3:09 PM
Subject: RE: Dockage Quote from Bahia Mar Marina
Not a problem. I will have the agreement ready by the end of the week.
Thank You!
From: Ann
Sent: Tuesday, October 20, 2015 11:15 AM
To: Sasha Morel
Subject: Re: Dockage Quote from Bahia Mar Marina
Yes, we would like to move forward. Please send the agreement over and we'll sign it.
Thanks,
Ann
On Tuesday, October 20, 2015, 9:49 AM, Sasha Morel wrote:
Hi Ann,
Thank you for your response! Would you like to move forward with the quote provided? If so,
please advise via email and I will send over your dockage agreement shortly.
Thank You!
From: Ann
Sent: Tuesday, October 20, 2015 8:47 AM
To: Sasha Morel
Subject: Re: Dockage Quote from Bahia Mar Marina
Hi Sasha,
I looked at the form and there is nothing to complete. Is there anything else I need to do to secure
a slip?
Thanks,
Ann
From: Sasha Morel
To: "'ann
Sent: Tuesday, June 16, 2015 8:26 AM
Subject: Dockage Quote from Bahia Mar Marina
Greetings!
We thank you for reaching out to us! We would love to have you stay with us at the Bahia
Mar Marina!
This email contains the proposed dockage quote corresponding to your vessel. Please, sign and
return if you wish to move forward with the quote.
As a contracted guest of ours the following services are included through your stay:
· (2) Complimentary vehicle parking passes
· Monthly Parking Stickers for visitors
· Metered Electric Service at $0.15/KWH
· Cable Service with HBO
· Local & International telephone service at each slip.
· Restrooms, Showers, & Laundry Rooms Available.
· Uniformed Security.
· Provisioning and fuel bunkering.
· Tie-Up assistance provided for arrivals and departures.
· Pump-Out service available at each slip.
· Dock assistance (via golf cart) for provisions.
· Business services available.
· Dockside check-in service
· Volume fuel discounts for contract guests.
· Complimentary high-speed wireless internet service.
Shall you have any questions or concerns do not hesitate to reach out to me!
Warm Regards,
Sasha Morel
Office Manager
RCI Bahia Mar
801 Seabreeze Blvd.
Fort.Lauderdale, FL 33316
T. 954.627.6309
F. 954.627.6356
Bahia Mar Marina is scheduled to close October 23rd, 2015 and re-open November 15th, 2015
for the Fort Lauderdale International Boat Show.
1 Updates & Rebuttals
John
ft lauderdale,Florida,
USA
response
#2UPDATE Employee
Wed, October 28, 2015
I am writing this response to Mr Michael Roess comment regarding the Bahia Mar Yachting Center. We are a full service luxury marina providing slips to yachts from all over the world and ranging in size from 20 feet to nearly 300 feet. We have successfully contracted with thousands of yachts and have many more satisfied yacht owners. Mrs Roess inquired about a slip in our marina during the summer in June. On June 16th a proposal was sent to her with a written point that this was a special rate only and that it had to be accepted and executed before July 1st.
Bahia Mar never heard back from Mrs Roess. As a good business practice we follow up with a client list to see if there would be any interest in coming to our facility. This is exactly what happened in this case and therefor nearly 4 months later Mrs Roess decides that they would like to secure a slip at our marina. She asked for an annual agreement now starting in November which is just starting the height of our season. We sent her a new agreemnt at the current rates per her request. Mrs Roess did not like the higher rates and commented that she wanted to have the summer rates that she was quoted nearly 4 months earlier. Our office replied that the earlier proposal clearly showed in writting that it had to be accepted by July 1st and therefor the current rates wouuld apply. In further discussion with Mr Roess we offered a reduced rate from our current listed rates. His comment was "No Way, I am going to find the most expensive marina and sue Bahia Mar for the difference ". This was our last office communication with Mr Roess.
We are sorry that Mr & Mrs Roess did not accept the June proposal submitted them and wish them well on their venture to secure marina space.
