Dan
Chino Hills,#2REBUTTAL Individual responds
Mon, June 26, 2006
This report was sent to the contractors state license board. Baja Pools was given 7 days to respond, they did not. Their BBB record is CCC with 8 complaints. The proof is in the pudding.
No matter what is said in thier rebuttle, they have not contacted me. Do not believe a word they say. They were given money for additional work that was never started and will not return.
Addison
Laguna Beach,#3REBUTTAL Owner of company
Sat, June 03, 2006
Baja Pools is exceedingly upset with your liable and slanderous post here and other places. While we completely understand your frustration, we adamantly deny all claims that Baja Pools has abandoned your job. We have never abandoned a job and never will. Now, concerning the history of your pool project:
For the record: Between the Most rain in California History last year and the collapse of your slope due to Poor Compaction by your home builder, (All certified geological and pictures on file) contractually speaking, the time line expands greatly when nature and unforeseen geological failures occur. Furthermore: Baja Pools has incurred great additional expenses rectifying the slope damage and reengineering of your pool to accommodate the massive structure built to hold your slope in place. To date we have expressed our desire to absorb the additional expense solely because, WE FINISH WHAT WE START.
At said meeting, Baja explained in ALL honesty, what you could expect and a time-line given was completely truthful. Unfortunately Mother Nature chose to rain again, on and off for the next 2-1/2 weeks. Also, as you know, because of the massive retaining issue (due to the failure of your slop) your city's building department reinserted themselves in the project, and your supervisor spent a great deal of time to successfully accommodate them on your behalf.
All other delays are primarily due to the negative costs incurred and absorbed on your job. As Baja explained to you in person.
Finally, Even though you have breached your contract by allowing another pool contractor to touch the job (admittedly in your post here) and did not send a letter of termination, Baja Pools still stands ready to finish your pool.
We look forward to your projects speedy conclusion, and your family swimming by summer.
In conclusion to the reading public: The owners of Baja Pools are as much "advocates" for the pool buying public as we are pool contractors. Please take the time to research this claim by visiting our other related web sites. www.swimmingwithpoolsharks.com www.buildhonestpools.com and www.swimbydesign.com
These web sites have helped 1000's of pool customers both avoid and/or fight unscrupulous swimming pool contractors. We thank Rip-Off Reports for their contribution as well.
Addison B. Bachman
Baja Pools co/Founder
www.bajapools.com