- Report: #519049
Complaint Review: Baldwin Automotive Machining Inc. - Pontiac Michigan
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Baldwin Automotive Machining Inc.
1570 Baldwin Ave. Pontiac, 48340 Michigan, United States of America
Phone:
2483351518
Web:
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Baldwin Automotive Machining Inc. Poor business practice Pontiac, Michigan
Sent a head off a car to them to get it machined and have new valves put in it. We got the head back and took it to a shop to have it installed. They did not check all the bolt holes on the head. When the mechanics installed the head, the bolts for the CAM shafts were all stripped out. The head had to be taken back out and taken back to the Baldwin. They were supposed to re-tap all the holes and that is what they said they did. I brought the head back to the shop to be installed again. They had forgotten to re-tap multiple holes. The head had to be removed and taken back once again to Baldwin. When the head was put back on again, two holes were tapped too large. So once again the head had to be returned to Baldwin. I have had to pay for labor for removal and installation multiple times. I have also had to purchace new head studs and a new head gasket for each time that they head was installed. I went to them asking if i can get money back for all the labor, gaskets and studs. They refused saying that it was not their responsibility. They don't know what they are doing and will not work with customers. Do not use them for any automotive repairs that you need to have done.
1 Updates & Rebuttals
baldwin dude
pontiac,Michigan,
United States of America
cylinder head
#2UPDATE Employee
Mon, May 03, 2010
I remember this cylinder head. As a matter of fact didnt I pay my tech to come out to your shop twice and fix this problem for you? And if I remember right you had the wrong torque specs for installing these cam caps? The bolts in question are 6mm and ran into a very poor grade of aluminum. This head came in for a valve job because it jumped time and bent valves if I'm correct. The problem you had with the bolt holes was far from anything we had done with your cylinder head as it came to us with no cams or caps. And the price of installing a thread repair insert is $20 a hole. Seeing as that head has 20 bolts holding the cams in the head it could have been a very costly repair if I had not helped you. Anytime i remove camshaft caps in an aluminum head I'm sure I do it with hand tools. Air impact wrenches have a way of taking threads with them as the bolts fly out. Again I'm sorry your job didnt go as smooth as you liked but in the world of heavy engine repair it sometimes dont. This was the first and only 2.4 chrysler head I have seen with this problem for the record. I work on every make of engine made and all are not perfect and have issues. That is why it is a must to have a trained mechanic performing these kind of repairs. My guys have ASE masters in engine machining and building. Just come in my shop and look on the wall. Honestly they have probably forgot more about these engines than most mechanics know. I am sure without doubt they can do any job threw at them without problem. They have been doing it for me for years. So when they say a mechanic or a part is at fault i know they are right. Again I am sorry you are not happy with the job performed on your cylinder head. I am glad to know your mechanic told me the car is running great for you.
