Complaint Review: Bank Of America - Gainesville Florida

To Mark, Yes, there are machines that you "Swipe" the card through. This poster was specifically talking about BOA ATM's and BOA ATM"s that you "swipe" ask you to re-enter your PIN number after you press "Do another transaction". The programming for all BOA machines are the same regardless of the state you afre in, I called BOA and spoke to a rep there who informed me that there is no way this story could happen without re-entering the PIN number as this is inherent in ALL BOA machines As for the original posters "what do I have to gain", well that's easy...the money withdrawn, the over the limit fees, etc.

there ara atms that you put the card in and pull them out right away. so if you do your transaction and leave with out finishing them then the person behing you could take money out of your account with out you knowing about it. i do not think this is a b of a rip off this is a user error, before leaving an atm you always need to make sure that it is waiting for the next customer and not still loged on as you. i do not work for a bank of any type i just have seen an atm that this could happen at.

I can only speak for the BOA machines in those areas I stated previously, which included the state the poster was from. There are two types of machines, one where you insert the card, and one where you "swipe" it. In regards to the ones that you insert, after you make a withdrawl, the machine IMMEDIATELY ejects the card. If you want another transaction you must reinsert the card and re-enter the PIN. In regards to the ones you swipe, the same principle applies except you must re-swipe the card. I cannot imagine the BOA ATM machines from different areas having different programming languages.

Mike, I've never seen a BofA ATM require a PIN reentry, however I still think there's something not quite right with Susan's story. Susan, where was your card in all this? Did you leave your card in the machine, because you don't mention this in your report. If you still have your card, then this is why the claim was denied. BofA machines require the card to be inserted, and the card is not ejected until all transactions are complete. If you take your card and want to do a new transaction, then you have to reinsert your card, and reenter your PIN.

I have used BOA ATM's in NY, NJ, PA, VT, CT, CA, TX, IL, and FL. Here's how every one of them worked for me: 1. Put card in 2. Enter PIN 3. Withdraw Cash/other transaction 4. Asks if you want another transaction 5. If you say yes, it takes you to the enter PIN number screen again. That's it. Period. As for why you would lie, I dunno, it could be a couple things. You overdrafted your account, so perhaps you're trying to get yor overdraft fees back by blaming someone else?

I am the writer of the original complaint. Not only can this happen, this does happen! Please use some logic here. First of all, what am I gaining by spending months pursuing this if it is not a valid complaint? Next, why in the world would I file a complaint on the Ripoff Report if this was a false report? What would be MY payoff for that? Next, why did the first BA representative I spoke to look at the ATM records and tell ME what had happened? I had no idea anything like this could happen once the machine relinquished my card, and I asked her how it was possible. She was the one who told ME that it does happen and mine was not the first report of this by a long shot. Next, if this could NEVER happen, why did not one BA representative I spoke to (and they were limitless!) tell me it was impossible and could not be true? Next, why did they replace my money at first and not mention it just wasn't possible and they weren't going to replace the funds? Why didn't the 4 different people I spoke to in the frauds department not to mention the 3 different people I spoke to in the ATM department tell me this just could NEVER happen? And why did my own bank manager not quickly tell me this was an impossibility when I explained the whole story to her just after it happened? She seemed not the least bit surprised by my story, although she remained completely unhelpful. There are ways of calling up new transactions once you are finished with the ATM simply by using the keypad, as long as the screen has not reverted to the original screen. That's about all I know about the mechanics of the thing, but it can and does happen, and every word of my complaint is absolutely true. And the fact remains (even if I was, for some insane reason, making this all up), this could all have been verified the day it was reported simply by looking at the time-stamped video always running at the ATM and seeing the car right after mine making 3 withdrawals and trying for more without ever putting in a card!! The time of my withdrawal as well as the next 3 withdrawals are all available by time code. I was given the times when I first lodged my complaint to BA. There's no reason on earth why this was not done immediately. My complaint stands, and I'm angrier than ever that your rebuttal has called me to task for a situation you know nothing about.

I hate to break it to you but the situation you described can't happen at a BOA machine. At a BOA ATM machine, when your transaction is done, and then attempt another transaction, it requires the re-entry of your PIN #, no exceptions. The only way this happened is if someone rigged the machine (which it couldn'tbe since you said you got money out) or if perhaps it was a non-BOA ATM. That's the reason your claim was denied.