Nrveeder
Le Center,#2Consumer Comment
Wed, October 03, 2007
Sandy, I agree with you, that BOA does not care for their customers. I've gotten several emails from Customer Service in response to problems I've had with BOA...for example, paying a bill online: Making the payment before the due date, only to find out that the payment did not post, and getting a late fee tagged on, in addition to an increase in interest rate. Their email responses are "cookie-cutter" resonses. "We're sorry, we value your business, and we'll do what we can to correct the problem" Which is TOTAL B.S. When I asked to have the "problem" corrected, I get "Oh no, we can't do that, you'll have the higher interst rate for 6 months, in addition to a late fee". We're getting penalized for their incompetence, and it's frusterating that we have to pay for it. Incidentally, I closed my account with them, and I got a bunch of song-and-dance from them to "please stay with us, we'll do what it takes to keep your business" when I told them I wanted the late fee removed, I got "Nope, can't do that". I guess they don't want my business that much. Thank God my account is closed and I don't have to deal with those incompetent idiots.
Nrveeder
Le Center,#3Consumer Comment
Wed, October 03, 2007
Sandy, I agree with you, that BOA does not care for their customers. I've gotten several emails from Customer Service in response to problems I've had with BOA...for example, paying a bill online: Making the payment before the due date, only to find out that the payment did not post, and getting a late fee tagged on, in addition to an increase in interest rate. Their email responses are "cookie-cutter" resonses. "We're sorry, we value your business, and we'll do what we can to correct the problem" Which is TOTAL B.S. When I asked to have the "problem" corrected, I get "Oh no, we can't do that, you'll have the higher interst rate for 6 months, in addition to a late fee". We're getting penalized for their incompetence, and it's frusterating that we have to pay for it. Incidentally, I closed my account with them, and I got a bunch of song-and-dance from them to "please stay with us, we'll do what it takes to keep your business" when I told them I wanted the late fee removed, I got "Nope, can't do that". I guess they don't want my business that much. Thank God my account is closed and I don't have to deal with those incompetent idiots.
Nrveeder
Le Center,#4Consumer Comment
Wed, October 03, 2007
Sandy, I agree with you, that BOA does not care for their customers. I've gotten several emails from Customer Service in response to problems I've had with BOA...for example, paying a bill online: Making the payment before the due date, only to find out that the payment did not post, and getting a late fee tagged on, in addition to an increase in interest rate. Their email responses are "cookie-cutter" resonses. "We're sorry, we value your business, and we'll do what we can to correct the problem" Which is TOTAL B.S. When I asked to have the "problem" corrected, I get "Oh no, we can't do that, you'll have the higher interst rate for 6 months, in addition to a late fee". We're getting penalized for their incompetence, and it's frusterating that we have to pay for it. Incidentally, I closed my account with them, and I got a bunch of song-and-dance from them to "please stay with us, we'll do what it takes to keep your business" when I told them I wanted the late fee removed, I got "Nope, can't do that". I guess they don't want my business that much. Thank God my account is closed and I don't have to deal with those incompetent idiots.
Nrveeder
Le Center,#5Consumer Comment
Wed, October 03, 2007
Sandy, I agree with you, that BOA does not care for their customers. I've gotten several emails from Customer Service in response to problems I've had with BOA...for example, paying a bill online: Making the payment before the due date, only to find out that the payment did not post, and getting a late fee tagged on, in addition to an increase in interest rate. Their email responses are "cookie-cutter" resonses. "We're sorry, we value your business, and we'll do what we can to correct the problem" Which is TOTAL B.S. When I asked to have the "problem" corrected, I get "Oh no, we can't do that, you'll have the higher interst rate for 6 months, in addition to a late fee". We're getting penalized for their incompetence, and it's frusterating that we have to pay for it. Incidentally, I closed my account with them, and I got a bunch of song-and-dance from them to "please stay with us, we'll do what it takes to keep your business" when I told them I wanted the late fee removed, I got "Nope, can't do that". I guess they don't want my business that much. Thank God my account is closed and I don't have to deal with those incompetent idiots.