Sharon
Westlake Village,#2UPDATE Employee
Tue, January 13, 2009
We are responding to the above referenced complaint. After reviewing the merchant's complaint, we have concluded to the following- 1. This merchant contacted BankCard USA to enable their business to start accepting credit cards for their business. They were approved and started processing transactions accordingly. Each specific merchant is approved a monthly volume as well as a ticket size. This merchant was approved for a $15k monthly volume and a ticket size of $500.00. 2. On April 17th, 2008 this merchant processed a transaction in the amount of $1,470.93 which way beyond their approved parameters (merchant was only approved to process $500.00 ticket size). Our Risk Department held that particular batch pending verification and legitimacy of the sale/transaction. The merchant was contacted and additional information was requested from them. After investigating the sale/transaction, funds that were on hold were released back to the merchant. Additionally, please note that BankCard USA Merchant Services, Inc. has the right to hold your funds up to a period of 180 days or less (please refer to a copy of your Merchant Account Agreement). Keyed businesses are considered high risk businesses because of the high ticket, (which can later evolve to higher dollar amounts of chargebacks, retrievals..etc), keyed transactions, home based business (retail, face to face, swiped businesses have less risks because the credit card is always present and swiped through the credit card terminal). Holding funds also protects merchants from potential fraud, chargebacks, identity thefts..etc. BankCard USA Merchant Services, Inc. is liable for any charges, returns, chargebacks that the merchant processes, under the rules and regulations of Visa/Master Card. Thus, the reason for capturing funds to protect BankCard USA. BankCard USA is a very reputable company that has been in business for over 13 years. It is impossible to make everyone happy. If you also look at the number of complaints our competitors have (Innovative Merchant Solution and Cardservice International), you will find that they also have the same amount (if not more) number of complaints. It is unfortunate that we can no longer do business with you. Please contact us with any additional questions or concerns you may have (800) 589-8200. Thank you, Sharon Tan Operations Department BankCard USA
Darla in santa clara
Santa Clara,#3Author of original report
Wed, April 23, 2008
After searching further I have found that they are also called Maverick Bankcard and are connected to several banks. My information says National Bank of the Redwoods, Santa Rosa, CA. but their website shows Harris Bank. Not sure who they really are so I have included all the names. I really hope someone reads this before signing with them.