- Report: #636618
Complaint Review: Bassa Boutique - Internet Internet
Reported By:
CassandraC -
, New Jersey, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Bassa Boutique
Unknown Internet, Internet, United States of America
Phone:
Web:
http://bassaboutique.com/
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Bassa Boutique bassaboutique.com Please be careful with this company , Internet
Everyone please be careful with BassaBoutique.com. I recently decided to give this company a try because their website and return policy is so assuring: "Remember: If the product is not as described/how it looks in the picture you are guaranteed a refund. Customer satisfaction and security is our main concern and we are continuously looking for ways to improve and serve you better. If you have any inquiries do not hesitate to contact [email protected]!"
The bag that I got did not look like the picture at all. The quality of the leather is very bad. There are paint-like spots on the leather and the color is not the same as the photo they posted under the product info on their site. The person who I corresponded with through emails - her name is Zoee - told me that the product picture on their website is an official Chanel picture and "is only a comparison in regards to style not color." They have removed it from their website since my complaint because they " decided not to put up any more comparison pictures as there are some people who are quite clearly confused."
They told me to clean the spots on the leather with some wet tissue or a soft cloth and actually advised me to "to be more careful when making purchases in the future."
