- Report: #46501
Complaint Review: Bath Fitter - Clearwater Florida
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Bath Fitter
2140 Sunnydale Blvd., Suite F Clearwater, 33765 Florida, U.S.A.
Phone:
727-298-8827
Web:
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Bathfitter Of Clearwater, Bath Fitter installation Rip-off problems with broken water pipes deceptive company Clearwater Florida
On 12/26/02, Bath Fitter of Clearwater installed a new shower stall liner over our existing shower. It looked great, but when my husband took his first shower in it, water leaked through the shower wall onto the bathroom floor and into the kitchen area on the other side of the wall.
There are water stains on the ceiling of the shower and Bath Fitter has not completed the repairs. When the installer was putting the shower arm back in the wall, he broke the piece that it attaches to, which created the water leak.
After being inspected, they agreed to fix it, but would have to cut two holes in the kitchen wall to get to the plumbing. They used a piece of rubber hose with two clamps to secure it, then we had to wait over a week for someone to come back and fill in the holes. They didn't bother using tape on the patched holes before applying the mud finish. When he left, he said someone would be contacting us to sand it down and paint it.
After the mud finish dried, you can see the cracks where it wasn't filled in properly. After two more scheduled visits that were cancelled, a third visit was set up. The technician's work order stated sand and paint, even though my husband had talked to the main office and told them that the patch job was unacceptable and needed to be re-done. So, the technician tried to "push" the sanded debris into the cracks to cover them up. My husband told the guy to leave if he wasn't going to do the job properly.
This was last Thursday, 2/20. On Friday, 2/21, I called the main office and told them something needed to be done about this, that my husband is ready to get an attorney, and that I was reporting them to the Better Business Bureau and the Pinellas County Licensing Board. Then Crystal of Bath Fitter got on the phone and told me that the owner would be calling me today after he got back from setting up for a home show.
When I hadn't received a call by 3 pm, I called back to get an automated message to press 1 or 2 for the Clearwater office or press 3 or 4 for the Tampa office. Seems they close on Friday afternoons! I pressed 1 and got an answering machine. I hung up and called back and pressed 2. Guess what?!? I got the same answering machine! It's been almost two months and they can't repair a broken pipe and fix the wall? They haven't even done anything about the water stains on the ceiling! I want this situation rectified soon.
Marlene
Clearwater, Florida
U.S.A.
There are water stains on the ceiling of the shower and Bath Fitter has not completed the repairs. When the installer was putting the shower arm back in the wall, he broke the piece that it attaches to, which created the water leak.
After being inspected, they agreed to fix it, but would have to cut two holes in the kitchen wall to get to the plumbing. They used a piece of rubber hose with two clamps to secure it, then we had to wait over a week for someone to come back and fill in the holes. They didn't bother using tape on the patched holes before applying the mud finish. When he left, he said someone would be contacting us to sand it down and paint it.
After the mud finish dried, you can see the cracks where it wasn't filled in properly. After two more scheduled visits that were cancelled, a third visit was set up. The technician's work order stated sand and paint, even though my husband had talked to the main office and told them that the patch job was unacceptable and needed to be re-done. So, the technician tried to "push" the sanded debris into the cracks to cover them up. My husband told the guy to leave if he wasn't going to do the job properly.
This was last Thursday, 2/20. On Friday, 2/21, I called the main office and told them something needed to be done about this, that my husband is ready to get an attorney, and that I was reporting them to the Better Business Bureau and the Pinellas County Licensing Board. Then Crystal of Bath Fitter got on the phone and told me that the owner would be calling me today after he got back from setting up for a home show.
When I hadn't received a call by 3 pm, I called back to get an automated message to press 1 or 2 for the Clearwater office or press 3 or 4 for the Tampa office. Seems they close on Friday afternoons! I pressed 1 and got an answering machine. I hung up and called back and pressed 2. Guess what?!? I got the same answering machine! It's been almost two months and they can't repair a broken pipe and fix the wall? They haven't even done anything about the water stains on the ceiling! I want this situation rectified soon.
Marlene
Clearwater, Florida
U.S.A.
2 Updates & Rebuttals
Lenny
Brandon,Florida,
U.S.A.
Problem fixed long ago
#2UPDATE Employee
Fri, January 06, 2006
As we strive to satisfy each and every client it is unfortunate that some times we do not exceed our customers expectations. We care deeply about the perception that our valued clients have about their products and our service. Our customers are always right! We receive many many more compliments and awards for our excellent service than we do complaints. The people mentioned in this complaint are no longer with our organization and we can provide an extensive referral list os satisfied clients at your request. We have also won all of Angie's List awards. We do regret any lost opportunity to excel and we strive to exceed all of our client's expectations.
Bath
St-Eustache,Quebec,
Canada
whatever we can to help you resolve your issue
#3UPDATE Employee
Mon, May 17, 2004
If you think you've been treated unfairly by any Bath Fitter franchisee, please contact us directly so we can do whatever we can to help you resolve your issue. (Note: Our name is often written by consumers as "Bathfitter" or "Bathfitters.") Bath Fitter 1-800-892-2847 [email protected]
