- Report: #927567
Complaint Review: BBVA Compass Bank - Internet Internet
Reported By:
Mobile mystic -
Mobile, Alabama, U.S.A.
Submitted:
Updated:
-
Author Confirmed
Why?
BBVA Compass Bank
Internet, Internet, United States of America
Phone:
800-273-1057
Web:
http://www.bbvacompass.com/
Categories:
Business Rating:
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BBVA Compass Bank Compass Bank Bank zeroed out accounts, then charged overddraft charges and fees. Internet
On August 14, 2012 the bank zeroed out all available balances making it impossible to pay bills, use debit cards, or transfer money between accounts. Then the bank charged NSF fees because the balances were set to zero even though sufficient money was in the accounts! This bank FREQUENTLY changes contract terms and tries to sneak extra charges by which they will remove after lengthy on-hold and answering the same questions multiple times with customer service.
1 Updates & Rebuttals
Striderq
Columbia,South Carolina,
U.S.A.
Questions for you.
#2General Comment
Thu, August 16, 2012
What reason did they give you for zeroing out the available balances? It usually indicates either debit card purchase(s) or the possibility od a check you deposited being returned unpaid. And yes, unfortunately if the available balance isn't in the account to cover a transaction it will be returned causing the NSF fee to be charged.
As far as changing contract terms the bank can do it as often as they want as long as they inform account holders of the change before it happens.
