- Report: #777754
Complaint Review: BBV*HotMovieSale.com - Internet
Reported By:
Gee Eff -
Clemmons, North Carolina, USA
Submitted:
Updated:
-
Author Not Confirmed
Why?
BBV*HotMovieSale.com
Internet, United States of America
Phone:
Web:
www.HotMovieSale.com
Categories:
Business Rating:
(0)
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BBV*HotMovieSale.com Ordered 3 movies, but was charged $19.95/ month on C. Card for membership not requested. Internet
I paid through credit card over $37 for 3 DVD movies; one was a $1 'special'. Now every 15th of the month, my card is charged $19.95 for a membership, I suppose, which was never requested nor desired.
I've disputed the charges with my credit card company and am awaiting their response. They will respond in 60 days, so says their web site. I will call them to see if I can block any further charges by this company.
I plan to call or otherwise contact this company soon to attempt a resolution through them, but seeing other complaints on this company leave me with little hope.
I've disputed the charges with my credit card company and am awaiting their response. They will respond in 60 days, so says their web site. I will call them to see if I can block any further charges by this company.
I plan to call or otherwise contact this company soon to attempt a resolution through them, but seeing other complaints on this company leave me with little hope.
2 Updates & Rebuttals
Gee Eff
Clemmons,North Carolina,
USA
Update on my complaint
#2Author of original report
Sat, September 24, 2011
The company rep I spoke to did refund 2 of the 3 monthly charges I complained about, and said that he'd request that his 'superiors' refund the 3rd charge at a future date(?).
Looking at the number of people who have complained before me, I think that either their 'disclaimers' are insufficiently obvious or are purposely obscure in order to dupe unsuspecting customers. Either way, it smells like a scam. I'm looking forward to the full refund of these membership fees as mentioned by the CSR 'Jeff'.
BBV Support Team
Boca Raton,Florida,
United States of America
Reply from BBV Support team
#3UPDATE Employee
Sat, September 24, 2011
Hi there,
I'm Jeff from the {hotmoviesale.com/BestBrandValues} Support Team. I am sorry for the inconvenience caused.
Regarding your concern of automatic sign up, we do not offer a mandatory membership and you can choose whether to join the membership and order or whether to order without joining the membership.
Also, the membership sign up is not automatic, and you have to agree to the Terms of Offer of membership on the checkout page to join the membership. The Terms of Offer are very clear on the checkout page and you have to agree to them in order to place the order and join the membership.
If you join the membership then you are entitled to many membership benefits like special $5.00 discounted price for first item, free shipping for first item and wholesale prices for all ordered items. If you had not joined the membership then these benefits would not have been applied to you.
We try to help all our customers to the best of our abilities and had you called or emailed us, we would of canceled your membership immediately and issued you a refund. Our representatives are available 24 hours a day, 7 days a week.
If you need any further assistance, please contact us via Phone support or support ticket and we will be happy to assist you further.
