Laurie
Haslet,#2Consumer Comment
Mon, October 20, 2008
FILE FORMAL COMPLAINTS with the Federal Trade Commission and The Office of Thrift Supervision. So they get investigated for their illegal busines practices. My written demand for information regarding suspicious activity on my JCP account that was sent to collections for unauthorized charges, unauthorized address change and no collection calls was completely ignored. All I received back an unsigned form letter telling me to call the collection agency. They pass the buck - and flat out refuse to resolve customer disputes. We recently had a Belk's open near where I live - never heard of them before. I will not get a credit card with them period- because of the errors with my JC Penney card, that I am having to spend considerable time to try and get them to fix. They make major mistakes and refuse to acknowledge or fix them. Its falling on deaf ears. I did send an email to JCP.COM and told them GEMB just lost them another customer. and they referred to GE Money and not to JCP executives who need to know their finance company is driving away customers. Hopefully my snail mail letter to the CFO will get something fixed.
Ces
Start,#3Consumer Comment
Sat, August 02, 2008
To gemb representative - you are a shining example of what is wrong with GE moneybank. Your sarcastic, heartless attitude towards a person with a mother in poor health is pathetic beyond words. You should get out of the service industry! Your attitude is pathetic. I believe this consumer. GE moneybank reps are rude liars!
Jdmspg
Mount Holly,#4UPDATE Employee
Sun, July 13, 2008
I am an employee with GEMB and just came across this website. I am interested to know if this problem has been resolved for your mother. I deal with this type of situation on a daily basis and always with a favorable outcome for the customer. Granted it is not always an easy problem to resolve but it is definitely one that can be and should be resolved. I would be happy to give any advise to help if the problem has not been resolved. I'm sorry you and your mother had such a terrible experience. Unfortunately not everyone in customer service should be in the customer service field.
Gembemployee
Plano,#5UPDATE Employee
Fri, April 18, 2008
unless ur dear old "dying" mother lives in canada, ALL jcpenney stmnts are sent out a full month in advance of payment being due, and arive 7-10 business days later. if she lives in canada, their mail system is horrible and while those stmnts are sent out at the same time as the us cardholders, they take OVER a month to arrive. theres more to the story ur not sharing with us. one phone call to jc penney credit services would clear this up in 6 mins or less. provided the story is true.