Jonathan
Santa Rosa,#2Consumer Comment
Wed, December 29, 2004
Even though I cannot stand Best Buy customer service and have had more than one proplem with them, If the service agreement you have with them sates that it is "subject to change without notice", then they do have the ability to change it no matter how right or wrong. It has been a long time since I have looked into them, but maybe you should look at state laws regarding warranties. I know in California there have been several times where something a company based in another state did conflicted with California State law even though it was right in line with the laws of the state the corporate HQ was located in. Once this was pointed out, the company was forced to make special amendments to their policies. I am pretty sure the reason they do not handle it on a store level either has something to do with an agreement between them and the cellular carrier or a special arangement between them and the manufacturer. You may even want to call the company you have the cellular service with and let them know what is going on. I am pretty sure they do not want to lose customers due to Best Buy's lack of people skills.
Timothy
Tampa,#3Consumer Suggestion
Wed, December 29, 2004
The same thing happened with me. I sure hope you don't have a Sprint phone, because they are going to be backordered for a long time. I had one and they finally got it after 3 weeks and then they shipped it to themselves 2 times instead of shipping it to me..How stupid? After I called back I was informed that it was on backorder after enough persistance and POLITENESS they offered to write me a check for the phone. I could buy the phone at ANY Sprint authorized retailer, as long as i produced the receipt for both the phone i purhcased at Bestbuy (which can be reprinted if you bought it with a CC) and the purhcase for the new phone. CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report. CLICK AND READ MORE..