Dane
Anchorage,#2UPDATE Employee
Sat, May 02, 2009
up until September of 2008 it was a replacement service plan, but too many people would intentionally do something to thier ds to get a new one or a new color, so now they fix it or exchange it for a refurbished one. it had never covered dropping or accidents though, and it seems like you didn't bother to know what it DID cover until you wanted to use it. as for the ipod how are they supposed to know that it wasnt tampered with? you can return the protection plans for a prorated amount.