- Report: #347528
Complaint Review: BEST TIME MOVERS - ROCKVILLE Maryland
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BEST TIME MOVERS
1724 WILMART STREET ROCKVILLE, 20852 Maryland, U.S.A.
Phone:
301-8816999
Web:
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BEST TIME MOVERS SCAM ARTIST - DO NOT USE - THEY ARE UNRELIABLE & UNPROFESSIONAL ROCKVILLE Maryland
I attempted to use Best Time Movers this past week for a 3 bedroom move, and am very disappointed with the unprofessional way the movers and so called manager's and representatives: Betty Rosen, Nichele and Juilet spoke, yelled and harrassed me over the phone! The driver/mover (Marsua) called me at 8:09 a.m. when he was to be at my home to tell me he would be 2 hours late --- which meant he was just leaving their homebase. I was a little taken by this, but none the less told myself to keep a cool head. When they finally arrived they wanted to revew the contract because this house was not what was described to them. The lead mover (Marsua) drew a line through the contract and started assessing my home for a new quote. After a 25 minute walk thru of my home and belongings he told me the move which was originally quoted at 7 hours at $135 and hour for a three man crew was now going to be a 10-12 hour job and possibly more at $135 and I needed $1200 in packing supplies -- the new quote was a whomping $2800+!!! I was completely flabbergasted and appalled! Furthermore, this company was trying to charge me 3 x's the amount of the original quote! I can only agree with another complaint listed on here that this is "simply poor business planning and forecasting, with the consequences negatively impacting the customer". As the customer, I was totally packed and ready for the movers. I had told Betty several times that I had boxes and bags of clothing to be moved as well as appliances and furniture that did not need to be wrapped and she told me that as long as I agreed to that it was moveable.
They infringed and committed fraud when they took my credit card information (I should have been suspicious when Marsua did not have a credit card machine and was upset that I wrote for charged amount only on the receipt in question). I had no idea that they had already charged me and fled my home without any services rendered.
I am alarmed but not surprised with the shady business practice of this company, and have already filed a complaint with the BBB and will be filing a complaint the Maryland Attorney Generals Office as well to have their practices and licenses reviewed - with hopes to have them revoked!
DO NOT USE THIS MOVING COMPANY - BEST TIME MOVERS! THEY ALSO GO BY THE NAME 123-MOVERS! THEY ARE SCAM ARTISTS!
Unhappy mover
Prince Frederick County, Maryland
U.S.A.
They infringed and committed fraud when they took my credit card information (I should have been suspicious when Marsua did not have a credit card machine and was upset that I wrote for charged amount only on the receipt in question). I had no idea that they had already charged me and fled my home without any services rendered.
I am alarmed but not surprised with the shady business practice of this company, and have already filed a complaint with the BBB and will be filing a complaint the Maryland Attorney Generals Office as well to have their practices and licenses reviewed - with hopes to have them revoked!
DO NOT USE THIS MOVING COMPANY - BEST TIME MOVERS! THEY ALSO GO BY THE NAME 123-MOVERS! THEY ARE SCAM ARTISTS!
Unhappy mover
Prince Frederick County, Maryland
U.S.A.
