Complaint Review: Bethel Wigs - Houston Texas

Due to my mother's medical condition, she's purchased Lace Front for a few years but started radiation for that condition. Bethel Wigs is an untrustworthy business but my mother like to give Kim the benefit of the doubt. Kim deceives most of the customers with old wig and the customers have issue after about 3 - 4 days. In March 2018, my mother asked Kim to order a wig for her next event and showed her the exact wig. Kim agreed to order and mom asked how much the down payment but mom was amazed to Kim response. Kim told her nothing but she had no intention. In June 2018, my mother asked if the wig had come in in which Kim says another month. July 2018, my mom took the current wig in to be clean and placed back on. Kim's brother. Brother told "You need to buy another wig because the current wasn't any good. Mom responded this wig is only 8 months old and normally I can keep my wig over 1 1/2 years. He said that's why Kim says she does not want to bother with you. Mom was hurt so she texted Kim to find out why she did not say anything her instead making her wait for a non-existing wig order. Kim never responded to the text. Then she found had been in the shop over a year and started rotting which made it easier to tear. Then mom went to shop to have the current put back on but brother let her knock over 5 mins before opening the door. Kim's sister finally open the door because brother was mad at her for telling Kim what was said. It hurt mom so bad she cried about the mistreatment.

Of course, Kim texted mom saying their was a misunderstanding...typical. Kim is very manipulative, deceptive and money hungry. Kim attempted to get me fired from my job because I addressed the issue. What type of business person try to cause a person the loss of their livelihood? Scary!! On 07/25/2018, my mother called Kim to see there was a wig she would like in stock and Kim says she would be in the shop @ 11:00 am. My mom arrived at the shop about 11:32 and Kim had 3 wigs ready for her to look at. One of the wigs Kim showed was one that mom normally wears, mom did not like blonde/black and lastly third Kim knew mom would not like. The wig Kim knew mom would want is the one previously purchased. Mom asked Kim how long she had the wig and her response was a while, stated the wig came with bangs that was shedding and had been freshly washed. Kim's sister knows how to make the wig and add net cap back on it so they can resell returned item. Hygienically, wigs should not be resold to another customer. Mother asked Kim how long would it take for a new wig in and was told 3 months but would be $1000.00. She told her she would pay the extra for a new wig but Kim insisted she could not discount nor order another wig.

I'm told mom asked Kim several questions about the wig and she side-step it and left her in the room. My mother trust in Kim is misplaced and Kim uses her kindness and willingness to resolve any issues to her advantage. Instead of using the credit side as my mother asked she used the Debit card for the charge. Kim knows using the credit side would cause the amount be held until the investigation is over where debit card would be different process. To make matters worse, Kim did not give her the receipt nor an itemized invoice for her insurance company. When mom got home and I saw the wig, I could tell right away it was a wig return to her are she unloading old old wig on customers. Then I took her to a cancer wig in network provider and was told the wig was over a 1 year old and the bangs were freshly cut probably because other damages. Kim says the bangs came on the wig but cut was so bad I became angry. Mom cried and she was so hurt that she could not understand why Kim would mistreat in that manner. I wasn't surprised but I'm sorry mom had to learn the hard way. Even if she did not know why mom needed the wig sooner, she should be providing a receipt at least which she normally does each time with her. My mom is a loyal customer, cancer patient, Senior Citizen and should be treated with respect without deception. I wanted mom to give the wig back and get a full refund but she's not willing to