- Report: #1221921
Complaint Review: BetterHelp.com - Internet
Reported By:
MMiller -
Summerville, South Carolina, USA
Submitted:
Updated:
-
Author Not Confirmed
Why?
BetterHelp.com
Internet, USA
Web:
betterhelp.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Betterhelp.com BetterHelp Company services are a hoax Sunnyvale Internet
Signed up for this online ecounseling/therapy service. They offer a free trial. You are then assigned a licensed "therapist". I hesitated to put my credit card in, and exited out before doing so. Later that night I received an email from the "therapist" urging me to join. I joined and communicated with this person for about a day. I suddenly began to realize that this was not a therapist. She sends your her "bio and credentials" and the website touts that it is unlimited therapy for a month for 35.00 per week-AFTER THE 7 DAY TRIAL.
The website also prompts you to allow for one free telephone call with your "therapist" per month. My "therapist" told me that she did not participate in phone calls.
The answers I received were "canned" and had nothing to do basically with the problems or questions that I posed. I quickly went in and deactivated my account. I did more research on this site, and the few reviews I did find that were deeply embedded in the internet were very derogatory-relating to them charging people's credit cards each month for 140.00 even after they cancelled the free trial. There are BBB reports on them. I then dug for a customer service number to call to ensure they received my cancellation notice well BEFORE the 7 day trial. I got some hokey woman on the phone who claimed she was the "receptionist" on a Saturday, and she could not even recite the proper name of the company. She claimed that the billing dept. was closed and that she would "pass" on the information.
I am closing my debit card down for fear that they will charge me. The site claims they have over 250 therapists, and think about it: why would a company with this many employees (therapists) and thus "customers" not have a full-time CREDIBLE number that you can call with questions.
Also, when I ran a scam alert-this company came up with a hidden domain-which is also a huge red flag. I should have done more research, and found this company on Facebook. My advice, don't use and don't sign up-save yourself a ton of headaches and time. This is a hoax to be certain!
1 Updates & Rebuttals
BetterHelp Support Team
Sunnyvale ,California,
USA
We're sorry you had a negative experience with BetterHelp, we'd love to resolve any billing concerns!
#2UPDATE Employee
Wed, February 22, 2017
Hello, our team wanted to post and let you know that we are very sorry for the frustration our subscription billing process caused you. If there are any outstanding concerns here, please reach out to our support team via email at [email protected]. We also respond to concerns posted through the BBB, and I promise our company is not a scam and we hope to be able to recitfy any outstanding issues you have on your account. Thank you for taking the time to read this, and we send our best wishes.
