Claudia
Culver City,#2UPDATE Employee
Tue, December 11, 2007
Thank you for your inquiry. It is very unfortunate to hear that you did not receive your package. Once we receive the authorization and forms required to open the claim the process, the claim can close in anywhere from 15 days (2 weeks) to 30 days. We require that the customer gives that amount of time because it takes time for us to investigate the matter and we have other claims to process too. We are unable to issue out refunds once a claim is denied by the carrier. Once a claim is denied, the only thing we can recommend the customer is to contact Fed Ex and discuss the matter with them to see why they denied it. Once the customer has a better idea as to why Fed EX denied it, we can further assist the customer and even maybe re open the claim to see if it theres a way we can issue a refund. The 30 days is not to ensure payment because once an invoice is made, we are confirming that the payment has been received. Please feel free to contact me with any questions or concerns: [email protected] Thank you