- Report: #323115
Complaint Review: Bidz.com - Culver City California
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Author Confirmed
Why?
Bidz.com
3562 Eastham Dr. Culver City, 90232 California, U.S.A.
Phone:
800-4448124
Web:
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Bidz.com sells defective merchandise and makes money on the shipping Culver City California
I just received my package, and upon inspection of the item, one of the Genuine Sapphire stones is missing. It is quite apparent to me what is gong on here. You sell defective products, over charge for shipping and handling, and lets not forget the rip off transaction fee. Any imbecile with half a brain and one eye can clearly see that the stone was missing, but yet you still ship out the product.
Now I have to pay for shipping again, and you will of course have the audacity to charge me a re-stocking fee for your defective merchandise.
Jeff
Alpharetta, Georgia
U.S.A.
Now I have to pay for shipping again, and you will of course have the audacity to charge me a re-stocking fee for your defective merchandise.
Jeff
Alpharetta, Georgia
U.S.A.
1 Updates & Rebuttals
Customer Service Team
Culver City,California,
U.S.A.
Returning Damaged Items
#2UPDATE Employee
Tue, April 08, 2008
Dear Jeff, We would like to take the time and apologize for any inconvenience this may have caused. If you have received a package that has a defective item, you may return it for a refund. Since the item is defective you are to obtain a full refund. If you carefully read the fine print on our returns policy you will see that the restocking fee applies for items that are found to be as described. If you have already returned your package and did not include a copy of the return shipping receipt please do so, as this may be reimbursed as well. Once again, we would like to apologize for any inconveniences. Please feel free to contact us with any questions or concerns. 800. 444. 8124 8am- 5pm PST Monday - Sunday By logging into your account and chatting with one of our LiveHelp representatives, operators are standing by 24 hours a day, 7 days a week. Thank you for your valued time. Bidz.com
