Claudia
Culver City,#2UPDATE Employee
Thu, January 03, 2008
Thank you for your inquiry. It is very unfortunate that you received an item that did not last you a lifetime. If the item was not as described you should have returned the item. We issue refunds for customers that do not receive items as described. You can even return an item if you are not satisfied with the item. You have to make sure that you read all of our policies before you make any decisions. We try our best to accommodate our customers, if you did not call in to see if there was a way that we could have accommodated the return, you should have done so. We would have verified with our returns manager to see if there was a way that we could have better assisted you. For any future consumers or currents ones, make sure that you do not just base the item on the image. Make sure that you read the entire showcase because that gives you a better idea as to how the item looks. Also, if you are not so fimiliar with an item, let say diamond or gemstones, you can review our Jewelry and diamond guide in our help section.