Complaint Review: Bidz.com - Culver City California

I have just been reading all of these ripoffreports against Bidz. I know for fact they are true as I have had the same experience with Bidz years back when they were newer to the auction world. I noticed it appears Bidz has someone to moniter ripoffreport to reply to every complaint filed. Seems they know they are going to have complaints filed against them! Could it be because they know they are ripping people off left and right? As for Paypal folks, don't try to go that way. I did that one but for some reason or other Paypal will not accept complaints against Bidz. They let you file the complaint and that is as far as it gets. If your going to bid on Bidz make sure you use your credit card. At least that way you have some recourse to get your money back and don't do it through Paypal as they have your checking account as back up. Unfortunately for me I paid for my items with my checking account through Paypal. That is a given no refunds.

Thank you for your response. We are currently working on your account. If you need further assistance please feel to call 800-444-8124 I am ext 407

just a quick update, I talked to Lynne to her credit she called me back within 5 minutes of me leaving a message. I was surprised since I had very little positive contact with this company until this time. her manager also agreed to return my money in full as a good will customer service. I will let you know when I recieve the credit, this contact with Lynn left a much better taste in my mouth than previous contact with this company or lack there of. I will keep all of you posted on how this finishes up. ** now at least I have a ray of hope they are planning on doing the right thing by me as a customer.

I have called Lynne this am with the number listed, will let you know what is said and how it comes out from here. I called 8/22/07 at 11:05am we will see how long it takes to hear back and resolve this, I guess it is a start that someone finally is at least talking to me about it.

Thank you for your comments I also am currently handling LABBB reports also It is really much easier to establish a conclusion on the Better Business website due to the fact that customers actually leave there real names Invoice Numbers things of that nature so its is easier to go directly to the persons account and see exactly what it is that is going on However this is not the LABBB so the names left are usually just nick names and city listings My name is Lynne Berry you can reach me at 800-444-8124 extension 407, I have spoke to my returns manager and if you call since no one from BIDZ has tried to reach any of you, please feel free to email me [email protected] also, when you call make sure to ask for me and make sure to mention RIP OFF REPORT this will allow me to go further in depth in your situation and hopefully come to a conclusion that will suit you. Let me know I am here Monday thru Friday 7:30 am to 5:00 pm Pacific Standard Time Hope to hear from you all soon Also I have pasted below our Compare Price located on our Help Desk under Product Knowledge COMPARE PRICE VS RETAIL PRICE The Compare Price is the maximum price other jewelers advertise online, for similar or the same jewelry item. This price in no way reflects an appraised value, worth, or suggested retail price. You should always make sure to have all the information provided in the description page of the auction evaluated with your local appraiser/jeweler before you bid or buy. The purpose of the Compare Price is to demonstrate the advantage of a $1 No Reserve auction. The Retail Price is the nationally advertised suggested retail price from the manufacturer.

Better Business Bureau website tells the real story about this company. go read it for yourself and take a look at their " F Rating" this Lynne person ( Myra) seems to chat it up here freely but no one has contacted me from this company other than a email asking me to discontinue my dispute with my credit card company. terrible terrible customer service and the attitude from this so called rep is probably all the way through the company is why they are listed so poorly on BBB sight. beware and run the other way, spread the word about this company while your at it to slow down their sport of ripping people off when they don't click on a ? to read first that they are up against a wall and that their guarentees are worthless as the stuff they sell...... look for this company to visit a tv set near you soon, I am sure that someone will pick up this story and show them for what they really are.

Better Business Bureau website tells the real story about this company. go read it for yourself and take a look at their " F Rating" this Lynne person ( Myra) seems to chat it up here freely but no one has contacted me from this company other than a email asking me to discontinue my dispute with my credit card company. terrible terrible customer service and the attitude from this so called rep is probably all the way through the company is why they are listed so poorly on BBB sight. beware and run the other way, spread the word about this company while your at it to slow down their sport of ripping people off when they don't click on a ? to read first that they are up against a wall and that their guarentees are worthless as the stuff they sell...... look for this company to visit a tv set near you soon, I am sure that someone will pick up this story and show them for what they really are.

Better Business Bureau website tells the real story about this company. go read it for yourself and take a look at their " F Rating" this Lynne person ( Myra) seems to chat it up here freely but no one has contacted me from this company other than a email asking me to discontinue my dispute with my credit card company. terrible terrible customer service and the attitude from this so called rep is probably all the way through the company is why they are listed so poorly on BBB sight. beware and run the other way, spread the word about this company while your at it to slow down their sport of ripping people off when they don't click on a ? to read first that they are up against a wall and that their guarentees are worthless as the stuff they sell...... look for this company to visit a tv set near you soon, I am sure that someone will pick up this story and show them for what they really are.

Better Business Bureau website tells the real story about this company. go read it for yourself and take a look at their " F Rating" this Lynne person ( Myra) seems to chat it up here freely but no one has contacted me from this company other than a email asking me to discontinue my dispute with my credit card company. terrible terrible customer service and the attitude from this so called rep is probably all the way through the company is why they are listed so poorly on BBB sight. beware and run the other way, spread the word about this company while your at it to slow down their sport of ripping people off when they don't click on a ? to read first that they are up against a wall and that their guarentees are worthless as the stuff they sell...... look for this company to visit a tv set near you soon, I am sure that someone will pick up this story and show them for what they really are.

nope, I have still not recieved any replies from this company but they continue to dispute my claims here and others claims. have a look at the Better Business website if you dont' belive what I have written about this company is true. If they are innocent they would carry a higher rating than a "F " rating they have now......it's too bad so many have fallen victim to them prior to reading the reports on them. I may have lost a little over $300.00 bucks over this but I will contine my fight against them and contact every media source I can to tell them and show them what I am talking about on thier behavior. they can hide behind their so called help ? mark all they want but sooner than later more and more people are going to fight back and we will see them on tv shows about fraud and disputes will slow down. they should do the right thing by people not happy with the purchases but they won't they will pocket it and keep saying over and over oh they should have read.....that is like saying they should have known better.......if something sounds too good to be true......guess what people it is.........this place is a joke and the joke is on the customer until we stick together and fight back until they go away.

Well Lynne, it took me less than 3 minutes to find an item "not as described" on your company website. "Elegant Necklace With Genuine Freshwater Pearls Made in Solid Yellow Gold." You list this item as "SOLID YELLOW GOLD", later you indicate the it contains 41.7% pure gold. As you like the word "educate" allow me to educate you a little. Solid gold is 24 Karat. Pure gold, or 24 Karat is generally considered too soft for use in jewelry. Even Baht gold, typically 18 Karat is very soft and can easily be reshaped by firm hand pressure. Nothing less than 10 Karat Gold can be legally marked or sold as gold jewelry in the United States. These pieces are marked 10K or 417 the European designation meaning 41.7 percent gold. The listing is deceptive. It leads potential buyers to believe they are buying 24 Karat or solid gold jewelry when instead it is 10 Karat gold. Your item descriptions are not accurate.

In defense of our company we did not confirm the same thing that the customer is stating. I am also sorry that you feel the way you do feel about BIDZ.com. When a customer feels this way it is somewhat frustrating because we as a company have to stand behind our Terms and Conditions I apologize that there seem to be no mutual understanding in this situation. I will state that BIDz.com is not here to take advantage of customers, I still stand strong behind the fact that the customer has to take responsibility just as Bidz has to take responsibility also, if you choose to not go over our site and read over what we are offering than it will result in the customer not having knowledge. If we would have confirmed what the other 2 jewelers are stating than the customer would have been refunded accordingly. One more time also, our compare price is compared to other online jewelers and in no way reflects and appraise value, worth or suggested retail price. Good Luck to you all in regards to making purchases online, I hope you have the time when making future purchases with other company's to thoroughly go over what is advertised on and what it is exactly that you are singing up for upon you as the customer confirming what you have signed for, I hope that it suits your needs.

Thank you Mayra, for not posting in all capital letters. Your post is easier to read and less agressive. I still disagree with your contentions in the case of this customer. You posted "when I am refering to the customer in this scenario eudcating themselves in regards to BIDZ.com, it is due to the fact this complaint is not valid." As another responder indicated. two separate jewelers, with no vested interest confirmed the item was not as described. Under your own terms listed in your "help desk" (which on the website is not indicated as HELP DESK, rather by a question mark icon and the word "Help") you guarantee 100% satisfaction if the item is not as described. This is easily interpeted as a 100% refund. The account has been "inactivated", I see no reason for you to even address this as the customer never mentioned this in the original post, and with the poor service and deceptive trade practices I am certain she is not concerned with having an active account. Rather, she contested the purchase with her credit card company because she received NO RESPONSE in a timely manner from your company. Therein, the fault lies with your company. If you want to avoid situations such as this, rather than having customers click on icons to read your terms and conditions you should make these a part of the checkout process - it is very simple not to allow the customer to complete checkout without the terms appearing on screen. Despite your love of your job, and heartfelt defense of your employer, your company has numerous complaints, not only on ROR but with the B B B and an atrocious record of resolving these complaints. You should be aware that if a potential customer is considering your company and does a web search in the top of most search engines they will see these complaints from ROR. You are losing many potential customers as a result of your poor customer service and your resolution of these complaints. In retail Overall, if 100 people have a bad experience, a retailer stands to lose between 32 and 36 current or potential customers, according to a study last year. This study is for traditional "brick and mortar" businesses. In an internet based business you can easily magnify this many times. If you truly want your company to grow exponentially, which in turn will benefit you as well as the owners, work from within to ensure satisfied customers. Yes, sometimes the customer is wrong, however, the way you respond to them can often resolve the situation to your mutual benefit. Finally, face reality. With your obvious net profit on the low quality merchandise you sell (average markup of 3-500% above wholesale for jewelry) you can afford to absorb the loss for a few customers and still be profitable. What you cannot afford is BAD PUBLICITY.

You know Bidz.com is a Rip because they didn't refund the guy's money in full. We know about customer service and we KNOW about Ripoffs. Don't believe this Myra and what she says - let the negative reports on Bidz.com build up here just like they have on Ebay... Those people are in it for THE BUCK and they are NOT taking prisoners...It two jewelers said it wasn't as described, it WAS not as described. Bidz.com ! Give the money BACK !!!!

as per their help desk, there should be no re-stocking fee as they misrepresented the item in the description. Why do I have to pay a 15% re-stocking fee? If an item is found to be in good condition and as described, you are assessed a 15% re-stocking fee. We cannot guarantee that you will or will not be assessed the fee until the merchandise has been returned and inspected.

I can not stress enough how important it is for the customer to READ READ and READ. BUYER BEWARE is your valid opinion, when I am refering to the customer in this scenario eudcating themselves in regards to BIDZ.com, it is due to the fact this complaint is not valid. It would be valid if we had not listed any of the information and made it available to the customer. All that is in the complaint can all be verified via our HELP DESK. As I have stated before it is our policy that as soon as customer disputes a chargeback there account is deactivated untill BIDZ.com and the financial institution have come to an agreement. This is not hard to understand as a company it would not be fair due to the fact that a customer does not choose to wait the required time frame to see a refund reflected. It goes back to our HELP DESK, an customer who read over all our Terms and Conditions would then know the time frame to see a refund reflect back to the customers account. This customer has not been taken advantage as I have stated befor "we are not here to decieve the customer" Also in regards to our website being redesigned due to you opinion , I will assure that there are customer who LOVE BIDZ.com and love the way our website is set up . I do apologize that our webiste does not serve you justice . Your opinion is appreciated

"UNFORTUNATELY A LOT OF CUSTOMERS FEEL THEY HAVE BEEN MISTREATED, AND WHEN WE ALL STOP AND THINK IT LEADS BACK TO THE CUSTOMER NOT TAKING THE TIME TO EDUCATE THEMSELVES ON OUR SERVICES THAT WE OFFER." So by your statement your business motto should be "Buyer Beware". Your own "help desk" states in the return policy: "We offer a 100% money-back guarantee if the item is not as described. Some restrictions may apply and are subject to a 15% restocking fee**. Shipping is non-refundable. " Per the customer: "I took it to two different places here in my home town, they said the item discription wasn't correct in the least and the ring was valued at closer to 800.00. I paid a total of $1404.91 for the ring. I put in a request to return the item the same day." While under these conditions the buyer was apparently charged restocking fee (calculated at $210.00), it appears your shipping charge must be around $90.00. A little excessive in anyone's eyes. In short, your company acted in bad faith, forcing this customer to file a dispute with her credit card company, at which point you knew you would lose as the merchandise had been returned. Only then did you respond with a partial credit. Rather, you would have built better customer rapport by honoring your own policies without delay. Your website really needs to be redesigned, and be aware that despite your help desk disclaimers the Compare or Retail price can easily be considered a part of the item description.

"UNFORTUNATELY A LOT OF CUSTOMERS FEEL THEY HAVE BEEN MISTREATED, AND WHEN WE ALL STOP AND THINK IT LEADS BACK TO THE CUSTOMER NOT TAKING THE TIME TO EDUCATE THEMSELVES ON OUR SERVICES THAT WE OFFER." So by your statement your business motto should be "Buyer Beware". Your own "help desk" states in the return policy: "We offer a 100% money-back guarantee if the item is not as described. Some restrictions may apply and are subject to a 15% restocking fee**. Shipping is non-refundable. " Per the customer: "I took it to two different places here in my home town, they said the item discription wasn't correct in the least and the ring was valued at closer to 800.00. I paid a total of $1404.91 for the ring. I put in a request to return the item the same day." While under these conditions the buyer was apparently charged restocking fee (calculated at $210.00), it appears your shipping charge must be around $90.00. A little excessive in anyone's eyes. In short, your company acted in bad faith, forcing this customer to file a dispute with her credit card company, at which point you knew you would lose as the merchandise had been returned. Only then did you respond with a partial credit. Rather, you would have built better customer rapport by honoring your own policies without delay. Your website really needs to be redesigned, and be aware that despite your help desk disclaimers the Compare or Retail price can easily be considered a part of the item description.

"UNFORTUNATELY A LOT OF CUSTOMERS FEEL THEY HAVE BEEN MISTREATED, AND WHEN WE ALL STOP AND THINK IT LEADS BACK TO THE CUSTOMER NOT TAKING THE TIME TO EDUCATE THEMSELVES ON OUR SERVICES THAT WE OFFER." So by your statement your business motto should be "Buyer Beware". Your own "help desk" states in the return policy: "We offer a 100% money-back guarantee if the item is not as described. Some restrictions may apply and are subject to a 15% restocking fee**. Shipping is non-refundable. " Per the customer: "I took it to two different places here in my home town, they said the item discription wasn't correct in the least and the ring was valued at closer to 800.00. I paid a total of $1404.91 for the ring. I put in a request to return the item the same day." While under these conditions the buyer was apparently charged restocking fee (calculated at $210.00), it appears your shipping charge must be around $90.00. A little excessive in anyone's eyes. In short, your company acted in bad faith, forcing this customer to file a dispute with her credit card company, at which point you knew you would lose as the merchandise had been returned. Only then did you respond with a partial credit. Rather, you would have built better customer rapport by honoring your own policies without delay. Your website really needs to be redesigned, and be aware that despite your help desk disclaimers the Compare or Retail price can easily be considered a part of the item description.

THANK YOU FOR YOUR COMPLAINT. UNFORTUNATELY A LOT OF CUSTOMERS FEEL THEY HAVE BEEN MISTREATED, AND WHEN WE ALL STOP AND THINK IT LEADS BACK TO THE CUSTOMER NOT TAKING THE TIME TO EDUCATE THEMSELVES ON OUR SERVICES THAT WE OFFER. I CAN VERIFY THAT THIS COMPLAINT THE CUSTOMER HAS SUBMITTED, THAT THE CUSTOMER DID NOT TAKE THE TIME TO READ OVER OUR HELP DESK OR OUR TERMS AND CONDITIONS. IF THE CUSTOMER HAD TAKEN THE TIME TO EDUCATE THEMSELVES IN REGARDS TO BIDZ.COM, THE CUSTOMER WOULD THEN KNOW THAT ANY CHARGE BACK DISPUTES, AUTOMATICLLY RESULT IN THE DEACTIVATION OF THE ACCOUNT UNTILL BIDZ AND THE COMPANY IN QUESTION HAS COME TO AN AGREEMENT. THE REASON THAT THE CUSTOMER RECIEVED PART OF THERE REFUND IS DUE TO THE FACT THAT THE RING IS AS DESCRIBED AND WE STAND BEHIND THAT. CUSTOMERS WILL SEE THE ITEM IN A PICTURE FORM AND RARELY VERIFY WHAT IS LISTED IN OUR SHOWCASE PRESENTATION. WHAT WAS LISTED IN OUR PRESENTATION IS TRUE AND THAT IS WHY THIS CUSTOMER DID NOT RECIEVE THE FULL REFUND, PER OUR REFUND POLICY IF THE ITEM IS NOT AS DESCRIBED YOU WILL BE ISSUED A FULL REFUND, IF A CUSTOMER IS SENDING AN ITEM BACK DUE TO AN APPRAISAL THAT THEY HAVE RECIEVED, THE CUSTOMER THAT HAS READ OUR POLICY WOULD KNOW THAT OUR COMPARE PRICE IS... is the maximum price other jewelers advertise online, for similar or the same jewelry item. This price in no way reflects an appraised value, worth or suggested retail price. THIS IS VERIFIABLE VIA OUR HELP DESK, IT IS VERY IMPORTANT THAT CUSTOMERS EDUCATED THEMSELVES SO THAT THEY WILL NOT FEEL THEY ARE BEING TAKEN ADVANTAGE OF. AS OUR COMPANY DOES NOT PRIDE ITS SELF IN RIPPING PEOPLE OFF.