Customer Service Team
Culver City,#2UPDATE Employee
Tue, January 13, 2009
Dear Customer, We would like to begin by apologizing for any inconvenience this may have caused. It is very regretful to know that you have not been satisfied with the quality of our products. All of our products are guaranteed to be as described, they are backed by our 100% full money-back guarantee. Meaning that if you receive an item that is not as described we will refund 100% of the purchase price, plus any shipping costs you may have incurred. All items must be returned within 15 days of the delivery date. We would like to further assist you with this matter and provide you with a fair and just resolution. Please provide us with your username, listing and or invoice number(s) of the item(s) in question, email the information to [email protected] and a representative from our department will contact you. Once again we would like to apologize for any inconveniences this may have caused. If you have any further questions and concerns please feel free to contact our customer service department. Thank you, Bidz.com