My mom is a dementia patient and Birch communication changed her phone from att to birch. She didnt kniw what was going on cause she dont remember 5 min after u talk to her and i Barbara Montue i ask birch to turn the phone off and they didnt turn it off. Now they talking about a contract. i am going to vet medical recorda off to prove that Ms Montue is mentally sick with dementia. I refuse to pay so if u want to contact here is my number.