- Report: #639712
Complaint Review: Blair - Warren Pennsylvania
-
Author Not Confirmed
Why?
Blair
220 Hickory Street Warren, 16366 Pennsylvania, United States of America
Phone:
800-821-_5744
Web:
www.blair.com
Categories:
Business Rating:
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Blair Processed unauthorized charges to Debit Card Warren, Pennsylvania
9/3 initiated telephone order for 2 pair of pajamas total purchase was $46.98
gave operator number for Visa Gift Card for $44.00 and my Visa Debit Card for $2.98.
Was told by the operator that the Visa Gift Card was declined. I was unsure why the GC was declined, but I told the operator to HOLD the order, I would check into the problem and get back to her. At that point she said the order was on hold and call was ended. I was never given an order number, and most importantly NEVER authorized the purchase or the charge of $46.98 to my Debit Card!
Went to Gift Card Mall.com and checked the balance to my Gift Card, says there is funds available, still don't know why Blair is declining, but I don't have time to look into it now. I assumed the order was on hold and never dreamed it would be processed with my Debit card.
Forward 8 days...
9/11 @ 12:47 AM an email was sent from Blair stating that "my order" was shipped and was given 2 tracking numbers
9/11 @ 10:00 AM received the email, logged onto my Bank's website and I see a charge from Blair in my account in the amount of $46.98
I called Blair immediately and spoke with Kara. I explained to her the situation listed above, concluding with I never authorized charges in that amount to my account and I would like them reversed immediately. In summary, I was told after a lengthy discussion that I could write a letter, return the product, etc. I was shocked, after all they charged my debit card with an unauthorized transaction, took $46.98 out of my checking account without my authority and now I have to write the letter and jump through hoops to get my money back.
Kara was unwilling to fully understand the gravity of the situation - they basically stole money from my account. I authorized a $2.98 charge and they processed a $46.98 charge. Unacceptable! Her supervisor, Ms. Bateman refused to speak with me directly, again, unacceptable. I can't believe this has been allowed to happen!
I have filed an "Unauthorized Charge" with my bank and I will not be doing any future business with this company. I am completing this Rip Off Report because other consumers need to know about this.
gave operator number for Visa Gift Card for $44.00 and my Visa Debit Card for $2.98.
Was told by the operator that the Visa Gift Card was declined. I was unsure why the GC was declined, but I told the operator to HOLD the order, I would check into the problem and get back to her. At that point she said the order was on hold and call was ended. I was never given an order number, and most importantly NEVER authorized the purchase or the charge of $46.98 to my Debit Card!
Went to Gift Card Mall.com and checked the balance to my Gift Card, says there is funds available, still don't know why Blair is declining, but I don't have time to look into it now. I assumed the order was on hold and never dreamed it would be processed with my Debit card.
Forward 8 days...
9/11 @ 12:47 AM an email was sent from Blair stating that "my order" was shipped and was given 2 tracking numbers
9/11 @ 10:00 AM received the email, logged onto my Bank's website and I see a charge from Blair in my account in the amount of $46.98
I called Blair immediately and spoke with Kara. I explained to her the situation listed above, concluding with I never authorized charges in that amount to my account and I would like them reversed immediately. In summary, I was told after a lengthy discussion that I could write a letter, return the product, etc. I was shocked, after all they charged my debit card with an unauthorized transaction, took $46.98 out of my checking account without my authority and now I have to write the letter and jump through hoops to get my money back.
Kara was unwilling to fully understand the gravity of the situation - they basically stole money from my account. I authorized a $2.98 charge and they processed a $46.98 charge. Unacceptable! Her supervisor, Ms. Bateman refused to speak with me directly, again, unacceptable. I can't believe this has been allowed to happen!
I have filed an "Unauthorized Charge" with my bank and I will not be doing any future business with this company. I am completing this Rip Off Report because other consumers need to know about this.
