Complaint Review: Blissard Management And Realty Inc. - Little Rock Arkansas

I have rented a house in the Heights neighborhood in Little Rock, Arkansas from Blissard Management and Realty Company for the past 3 years. The owner was planning on selling the house in October, but decided at the last minute to continue renting. I thought it was very inconsiderate to have such short notice, but they were waiting on a decision from the owner. I did not take this issue up with Blissard because I was trying to be understanding about the situation that the owner is currently in. Many houses have been built or remodeled on and behind our street. I have needed several repairs done on the house in order for it to be livable. The company has told me that the current owner of the home is an older woman who is now an out-of-state resident. I have had some problems in the past with this company, but this was just the icing on the cake. Let me start with the beginning. I realized while in the bathtub, shortly after moving in, that the bathtub was actually falling out of the house. I called the company and they sent someone out right away. The workmen had to use a jack to lift the bathtub up to be level and put supports underneath it. Blissard then hired a local man to work on the tile. The tile began to fall out again after one month of repair. I never mentioned this, but decided, it is not my house. The second issue resulted in replacing the columns on the front porch. If they had not been replaced the porch would have collapsed. This has been satisfactory. I called Blissard again because we had no heat and it was below 30 degrees outside. The heat was not finally fixed until we had been without heat on and off for one year. They did send repairmen repeatedly, but there was no result until this past fall (2007). The city contacted Blissard because of the poor external condition of the siding on the house. Rather than replace the siding, the owner decided to repaint the house. Personally, I may have done the same thing in order to save some money. Blissard hired 3 contracted painters to paint the house. Unfortunately, they only painted parts of the house. The old and the new paint differ in color even though they were supposed to be the same. I, again thought, "not my house". About 6 months later I found a leak in the storage room connected to the carport. Everything I had in this room (which happened to be quite a bit) was ruined. I did not mention my belongings being ruined because I do know that Blissard is not responsible. At the same time, I noticed a roof leak on the front porch as we had been getting quite a bit of rain. I again, called Blissard. A roofer did call me, but when I returned his call he did not respond. I finally called Nancy at Blissard to find out what was going to be done. She told me that they were just waiting for approval from the owner. I drove home this past Monday to find men working on my roof. I was happy that it was being repaired. The men left that evening and I never saw them again. We did get some rain this week, so when I saw something that looked like a white tarp on the roof of the porch, I thought maybe they just hadn't finished. I called Nancy yesterday to tell her that it looked as though it had not been finished. I also told Nancy that I would want to know if someone had left my roof in that condition. It did not match the roof at all. It almost looks as though someone put a band-aid on it. Nancy returned my call today to inform me that this is what the owner approved and paid $2,000.00 for. I could not believe that the owner paid someone $2,000.00 for this work! I asked her again, So you mean this is permanent?" She proceeded to tell me that it was permanent and there was just nothing I could do about it. Apparently, they attached a PVC material to the roof of the porch. It is the color of white PVC piping on the porch roof, while the rest of the roof is a grey shingle. I have never heard of such a thing. My neighbors have made some complaints to me as well. I prefer for this not to reflect on me, so I tell them I rent from Blissard. I then called Dwight Blissard. Dwight was extremely abrupt, rude, and disrespectful on the phone. I asked him (as he proceeded to interrupt and talk over me) if they could paint it to blend in a little better. Dwight told me that he can't please everyone and I should be content that he fixed it at all. I told him that there had been several issues that I had had about repairs, but this just happened to be the icing on the cake. Dwight then proceeded to interrupt me again and talk to me abrasively in order to not let me speak. I repeatedly asked him to stop and let me speak and he proceeded to talk with a loud tone of voice in order to intimidate me. I admit that I was pretty angry and said to Dwight loudly," Do you ever shut up in order for someone else to speak?!" He continued to speak at me loudly in order to avoid anything I was trying to discuss with him. At this point, I felt as though Dwight Blissard did not care what I had to say as long as he got his money. I asked him if I need to contact my attorney. Dwight proceeded to try to threaten and intimidate me telling me that his wife is a judge and I couldn't do anything about the situation legally or otherwise. I told him that at this point I am concerned for the owner of the home. I feel as though she has been given these quotes and is not aware of the shoddy work that has been done. As a woman myself, I would want to be aware. Yes, at first my concern is that there are $900,000.00 homes in my neighborhood and I have a patch on my roof with white PVC piping. Now my concern has shifted to whether or not the owner of this house has been misled. I know that one other person did complain to the Better Business Bureau and Dwight Blissard stated that the person who made the complaint could not be pleased. I am concerned that Dwight Blissard will again try using this statement in order to keep his business in decent standing. I am stating now that my content is not the issue. The issue is that I pay quite a bit of money each month to live in a nice neighborhood and I would appreciate it if Blissard respected the fact that when a repair needs to be done, it needs to be done completely and correctly, not half done. I entered this situation with the desire to resolve this easily with Blissard, but have been dismissed without consideration. I have a problem that I help put food on Dwight Blissard's table. I do know that I am not the only person in this situation and I hope to prevent others from becoming duped as well.

Unhappyrenter

Little Rock, Arkansas

U.S.A.