Complaint Review: Bob's Dodge Country Motors - Naugatuck Connecticut

I am satisfied with bob's dodge After meeting on june 18 we all have agree to this issue and was resolve

We have meet with the customer and have resolved this claim to the satisfaction of all involved. Juan Customer Relations Manger

on june 18, 2009, I and my English teacher. had a meeting with Representatives from bob's dodge Naugatuck, CT. all had on oppurtunity to discuss our issues an agreement. was reached, satisfactory to all parties involved

I have spoken to the customer this morning. I am really unclear on what the this customer or hsi teacher would like me to do! Yes I forgot to metiuon that I was checking into the title situation with the bank and DMV. Frankly, I do not have time to list every word of my conversation with the customer on this site. This dealership has made offers that aremore than reasonable. I am willing to work with the customer, but if he makes appointments and does not keep them then there is nothing that we can do. I did tell the customers teacher that the vehicle was not in the garage that was on fire, yet it was near the garage. This customer has no complaints whatsoever about the car only the title, which I am working on. I under no circumstances promised that we will change the status of the title. However if we are able to determine that the tile was not salvaged we will work with DMV to get the problem cleared. It would be much more productive for the customer to make an appointment and meet with rather than continue to file postings on this site without attempting to work on a resolution to this issue. Juan Customer Relations Manager

I have spoken to Juan who says he is the customer service representative for Bob's Dodge. He has made the offers he stated, but what he did not say in his update was that he claims that the vehicle had a clean title when it was traded in. What I am having difficulty understanding is why when I checked the vehicle with carfax, they showed the vehicle had a rebuilt/salvage title since 2006. The insurance company stated to me that the vehicle had been in a garage fire and sustained extensive interior smoke and water damage. The adjusters report listed needs for replacing almost the complete interior. Juan claims it was outside the garage and only needed a cleaning. Now who am I to believe, Juan or the insurance company and Carfax? Juan also stated in the telephone conversation that he was going to contact CT DMV to try to straigthen out the title problem. As of now I have not heard anything about that issue from the dealer. I had called him this past Friday,left a message, but he did not return my call. My serious issue concerns the title status. If the title cannot be corrected, what is the value of this car with a rebuilt and salvage title? I feel I have invested in a vehicle that has very little trade-in or resale value. What the dealer is offering is nothing compared to the money I invested in this vehicle.

I have been in contact with this customer. We spoke in length about his complaint. The customer has no complaints about his vehicle. The problem that he has is that he felt that we took advantage of him. I told him that is not the case and we would be willing to do the following: Refund his DMV fee of $200.00 Refund his lost wages Issue a warranty on his vehicle We feel that his this offer is fair and reasonable. Durring my conversations with this customer I asked him if he had and complaints about the vehicle, and he indicated that he has not had any issues. I also spoke to the customers english teacher to make sure that he also understood the situation. The teacher told me that he also understood. I also told the customer that I would check on the title of his vehicle to see if I can provide him any additional information. The customer had an appointment at this office today to pick up his check and warranty. He called me this afternoon and cancelled his appointment. I asked him if he would like to come in on another day snd he said he will call me. At this time our offer is still on the table should the customer decide to accept it. Juan Customer Relations Manager

At this time, Bob's Dodge, Naugatuck, CT, has been in contact with me and is attempting to resolve this situation. More updates in the future.

At this time, Bob's Dodge, Naugatuck, CT, has been in contact with me and is attempting to resolve this situation. More updates in the future.

At this time, Bob's Dodge, Naugatuck, CT, has been in contact with me and is attempting to resolve this situation. More updates in the future.

At this time, Bob's Dodge, Naugatuck, CT, has been in contact with me and is attempting to resolve this situation. More updates in the future.

Sorry for the delay in this response. However ripoffreport does not notify us of complaints so we have to check this site weekly. I have read your complaint and I have contacted the general manager to discuss this file with him. Once I speak to him and completly review the file, I will respond accordingly. Please understand that we take all complaints seriously and I will address your concerns once I have fininshed my review. Thank you for your patience. Juan Customer Relations Manager