Complaint Review: Boost Mobile - Irvine California

I have had lost calls, and have not bothered the company on the few minutes lost. Call it preventative usage: I look to see if I have service in the area, pull over and have my conversation. If I am talking and driving and lose a call, I know it is a possibility, so I made the choice, therefore accept the consequences. I am not going to attempt nor accept a call if I see clearly that the call will not go through or stay connected. On the reboost 90 day expiration issue, my son has this (I myself chose the Premium plan which I feel is quite adequate), you reboost your phone according to your calling habits. Begin with $20 boosts at a time, when you notice you are using 35-40 dollars per month, then you change your reboost purchasing habits. He began with a $20 per month call habit, and now he is $30. The boost cards come in $20, $30 and $50 incriments. When he gets a job, he will get a prepaid credit card and join the Premium plan for $50 per month and get 300 minutes, nights and weekends free (7pm not 9pm like all other carriers) and all the walkie and text he wants for free too! If you don't want to lose your money, do a small reboost through the call center in the 3rd month (60-90 day mark), or set up a credit card to apply $5 re-boosts via the hand unit (which by the way, restricts that each reboost is not within 15 days of the other).

I have had lost calls, and have not bothered the company on the few minutes lost. Call it preventative usage: I look to see if I have service in the area, pull over and have my conversation. If I am talking and driving and lose a call, I know it is a possibility, so I made the choice, therefore accept the consequences. I am not going to attempt nor accept a call if I see clearly that the call will not go through or stay connected. On the reboost 90 day expiration issue, my son has this (I myself chose the Premium plan which I feel is quite adequate), you reboost your phone according to your calling habits. Begin with $20 boosts at a time, when you notice you are using 35-40 dollars per month, then you change your reboost purchasing habits. He began with a $20 per month call habit, and now he is $30. The boost cards come in $20, $30 and $50 incriments. When he gets a job, he will get a prepaid credit card and join the Premium plan for $50 per month and get 300 minutes, nights and weekends free (7pm not 9pm like all other carriers) and all the walkie and text he wants for free too! If you don't want to lose your money, do a small reboost through the call center in the 3rd month (60-90 day mark), or set up a credit card to apply $5 re-boosts via the hand unit (which by the way, restricts that each reboost is not within 15 days of the other).

I have had lost calls, and have not bothered the company on the few minutes lost. Call it preventative usage: I look to see if I have service in the area, pull over and have my conversation. If I am talking and driving and lose a call, I know it is a possibility, so I made the choice, therefore accept the consequences. I am not going to attempt nor accept a call if I see clearly that the call will not go through or stay connected. On the reboost 90 day expiration issue, my son has this (I myself chose the Premium plan which I feel is quite adequate), you reboost your phone according to your calling habits. Begin with $20 boosts at a time, when you notice you are using 35-40 dollars per month, then you change your reboost purchasing habits. He began with a $20 per month call habit, and now he is $30. The boost cards come in $20, $30 and $50 incriments. When he gets a job, he will get a prepaid credit card and join the Premium plan for $50 per month and get 300 minutes, nights and weekends free (7pm not 9pm like all other carriers) and all the walkie and text he wants for free too! If you don't want to lose your money, do a small reboost through the call center in the 3rd month (60-90 day mark), or set up a credit card to apply $5 re-boosts via the hand unit (which by the way, restricts that each reboost is not within 15 days of the other).

I have had lost calls, and have not bothered the company on the few minutes lost. Call it preventative usage: I look to see if I have service in the area, pull over and have my conversation. If I am talking and driving and lose a call, I know it is a possibility, so I made the choice, therefore accept the consequences. I am not going to attempt nor accept a call if I see clearly that the call will not go through or stay connected. On the reboost 90 day expiration issue, my son has this (I myself chose the Premium plan which I feel is quite adequate), you reboost your phone according to your calling habits. Begin with $20 boosts at a time, when you notice you are using 35-40 dollars per month, then you change your reboost purchasing habits. He began with a $20 per month call habit, and now he is $30. The boost cards come in $20, $30 and $50 incriments. When he gets a job, he will get a prepaid credit card and join the Premium plan for $50 per month and get 300 minutes, nights and weekends free (7pm not 9pm like all other carriers) and all the walkie and text he wants for free too! If you don't want to lose your money, do a small reboost through the call center in the 3rd month (60-90 day mark), or set up a credit card to apply $5 re-boosts via the hand unit (which by the way, restricts that each reboost is not within 15 days of the other).

first off, who said anything about having a monthly plan with a cc??? i buy prepaid minutes and EXPECT the have minutes i purchase. if the freakin calls get dropped because boost mobile service SUCKS, i expect to be compensated. and your stupid contract doesnt say anything about "if your minutes get dropped, tough sh*t, swallow it". doesnt take a rocket scientist to know that if you pay for something, you expect to get what you pay for! oh your job is stressful therfore we are supose to say, "poor thing, keep my minutes, i wouldnt want you to have a break down because you feel under pressure".

As an employee the company in mention I am completely and utterly amazed at how consumers always feel like know it alls! The biggest problem with Boost (or any other company) is that consumers never LISTEN until they feel something goes wrong that is a direct rip-off to them. When a customer signs up with our monthly plan that use a CC, that customer is read a 2 page Terms of Use, which they also have to accept themselves via the internet. But do they listen or read. NO! They just bi**h because they are too incompetent, and in too much of a hurry to do give an agent time to do this job. Care reps have an extremely stressful job dealing with 100+ people a day. You think it's easy to do this job, then try it bub!!! I bet you don't do half as well as they do. Besides an agent not knowing what to do, people have to start somewhere!! They are highly trained techs, but turning that training into a real call is hard to do! In training it can be sugar coated and guided directly to a solution! It is not easy to take a customers incoherent rambling and whining about something and figure out what exactly they are meaning. Finally as for 89 days! If you would listen when you add money to your phone, you are told that the expiration date is 90 days away at 1 AM, meaning you have 1 hour on day number 90 to add money. Therefore 89 days is correct. IN CONCLUSION LISTEN YOU GUYS, IF A DOCTOR WAS DIAGNOSING AIDS YOU WOULD LISTEN SO LISTEN WHEN WE TELL YOU WHAT WE NEED YOU TO HEAR!