- Report: #418555
Complaint Review: Bosch - AquaStar - Controlled Energy Corporation - CEC - Waitsfield Vermont
-
Author Confirmed
Why?
Bosch - AquaStar - Controlled Energy Corporation - CEC
340 Mad River Park, Waitsfield, 05673 Vermont, U.S.A.
Phone:
800-642-3111
Web:
N/A
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Bosch - AquaStar - Controlled Energy Corporation - CEC, Purchased Natural Gas Tankless Water Heater that trips off constantly Waitsfield Vermont
Purchased AquaStar 250SXNG water heater '05. Started malfunctioning within 6 months. Telephoned after following troubleshooting instructions in manual. Was given several suggestions, which I followed. Still shutting down or tripping off when turning on hot water. At first it happened maybe once a month. Then every two weeks until it started shutting down four to five times a day.
I telephoned, was given all types of ridiculous excuses by customer service representatives. Finally they convinced me to purchase a temperature sensor. Had that installed by a plumber on July 02 '08. In exactly one month after August 2, '08 it tripped off. I telephoned Bosch and was told by a representative that it was probably due to unusually cold weather. When I told him it was August - he offeredto send two sensors BUT insisted that I get the plumber in to talk to him (0r another rep) as he was installing the new sensor. This to be sure that he was installing it correctly.
I then asked to speak to a supervisor, was told she was in a meeting. When I insisted on receiving her telephone number, I was given the number of Ms. Mary Ellen Sullivan at xt 3474 at Bosch's 800 # (800-642-3111). I telephoned, left a message for Ms. Sullivan and am still waiting for a return call. That was January 7, 2009.
Fedup
Oak Ridge, Tennessee
U.S.A.
I telephoned, was given all types of ridiculous excuses by customer service representatives. Finally they convinced me to purchase a temperature sensor. Had that installed by a plumber on July 02 '08. In exactly one month after August 2, '08 it tripped off. I telephoned Bosch and was told by a representative that it was probably due to unusually cold weather. When I told him it was August - he offeredto send two sensors BUT insisted that I get the plumber in to talk to him (0r another rep) as he was installing the new sensor. This to be sure that he was installing it correctly.
I then asked to speak to a supervisor, was told she was in a meeting. When I insisted on receiving her telephone number, I was given the number of Ms. Mary Ellen Sullivan at xt 3474 at Bosch's 800 # (800-642-3111). I telephoned, left a message for Ms. Sullivan and am still waiting for a return call. That was January 7, 2009.
Fedup
Oak Ridge, Tennessee
U.S.A.
