Complaint Review: Bridal Suite of Bayshore - Bayshore New York

Thank you for allowing the opportunity to respond to the dissappointment that you experienced in my store. I can honestly say that I am shocked and upset that you would feel this disappointment. I don't even think anything like this was even brought to my attention. (I wish you requested a manager or owner). I can only say that I am always available, personally, to handle ANY disappointments felt by ANY of our customers. I feel that 40 years of service in the bridal industry is not easy to come by. We earned our reputation by caring, serving and LISTENING to our customers. Several employees make up our team. We always try to match our customers with the employee they feel most comfortable with. We have many personalities on our team so that each of our strengths can be used. I can only apologize that you, our customer, were not satisfied to the extent you deserved and if there is ever the situation arises where you are in our store again - be sure to ask for me - Gina and I will personally oversee your satisfaction. (I am a bit puzzled at why you would call our store dirty unless this report was made over a year ago. We did have a fire that devastated our entire store on 10/24/02. However, we were in a temporary location from 10/24/02 until 1/17/03. We did not even close for a minute and replaced every single special order for every single customer before their wedding, even those for that weekend!) Everything in our new store is brand new (obviously). We are very proud of the way we treat our gowns and are often complimented on this matter.) It is important to me, and all of our staff that our customer is satisfied.

Thank you for allowing the opportunity to respond to the dissappointment that you experienced in my store. I can honestly say that I am shocked and upset that you would feel this disappointment. I don't even think anything like this was even brought to my attention. (I wish you requested a manager or owner). I can only say that I am always available, personally, to handle ANY disappointments felt by ANY of our customers. I feel that 40 years of service in the bridal industry is not easy to come by. We earned our reputation by caring, serving and LISTENING to our customers. Several employees make up our team. We always try to match our customers with the employee they feel most comfortable with. We have many personalities on our team so that each of our strengths can be used. I can only apologize that you, our customer, were not satisfied to the extent you deserved and if there is ever the situation arises where you are in our store again - be sure to ask for me - Gina and I will personally oversee your satisfaction. (I am a bit puzzled at why you would call our store dirty unless this report was made over a year ago. We did have a fire that devastated our entire store on 10/24/02. However, we were in a temporary location from 10/24/02 until 1/17/03. We did not even close for a minute and replaced every single special order for every single customer before their wedding, even those for that weekend!) Everything in our new store is brand new (obviously). We are very proud of the way we treat our gowns and are often complimented on this matter.) It is important to me, and all of our staff that our customer is satisfied.

Thank you for allowing the opportunity to respond to the dissappointment that you experienced in my store. I can honestly say that I am shocked and upset that you would feel this disappointment. I don't even think anything like this was even brought to my attention. (I wish you requested a manager or owner). I can only say that I am always available, personally, to handle ANY disappointments felt by ANY of our customers. I feel that 40 years of service in the bridal industry is not easy to come by. We earned our reputation by caring, serving and LISTENING to our customers. Several employees make up our team. We always try to match our customers with the employee they feel most comfortable with. We have many personalities on our team so that each of our strengths can be used. I can only apologize that you, our customer, were not satisfied to the extent you deserved and if there is ever the situation arises where you are in our store again - be sure to ask for me - Gina and I will personally oversee your satisfaction. (I am a bit puzzled at why you would call our store dirty unless this report was made over a year ago. We did have a fire that devastated our entire store on 10/24/02. However, we were in a temporary location from 10/24/02 until 1/17/03. We did not even close for a minute and replaced every single special order for every single customer before their wedding, even those for that weekend!) Everything in our new store is brand new (obviously). We are very proud of the way we treat our gowns and are often complimented on this matter.) It is important to me, and all of our staff that our customer is satisfied.

Thank you for allowing the opportunity to respond to the dissappointment that you experienced in my store. I can honestly say that I am shocked and upset that you would feel this disappointment. I don't even think anything like this was even brought to my attention. (I wish you requested a manager or owner). I can only say that I am always available, personally, to handle ANY disappointments felt by ANY of our customers. I feel that 40 years of service in the bridal industry is not easy to come by. We earned our reputation by caring, serving and LISTENING to our customers. Several employees make up our team. We always try to match our customers with the employee they feel most comfortable with. We have many personalities on our team so that each of our strengths can be used. I can only apologize that you, our customer, were not satisfied to the extent you deserved and if there is ever the situation arises where you are in our store again - be sure to ask for me - Gina and I will personally oversee your satisfaction. (I am a bit puzzled at why you would call our store dirty unless this report was made over a year ago. We did have a fire that devastated our entire store on 10/24/02. However, we were in a temporary location from 10/24/02 until 1/17/03. We did not even close for a minute and replaced every single special order for every single customer before their wedding, even those for that weekend!) Everything in our new store is brand new (obviously). We are very proud of the way we treat our gowns and are often complimented on this matter.) It is important to me, and all of our staff that our customer is satisfied.