- Report: #1176237
Complaint Review: Brilliance LLC - Boynton Beach Florida
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Author Not Confirmed
Why?
Brilliance LLC
3469 Boynton Beach Boulevard suite 3 Boynton Beach, Florida, USA
Phone:
18663004140
Web:
Brilliance.com
Categories:
Business Rating:
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Brilliance, LLC Did not complete the order as purchased, and refuses, even with all conversations documented and sales receipts to refund to my expectations. Boynton Beach Florida
*Author of original report: Email string to further back up my opinion.
*Author of original report: Update: Brilliance hires attorney but won't arbitrate.
*Author of original report: Arbitration: Brilliance loses
*Author of original report: Brilliance, LLC loses BBB accreditation
*Author of original report: Resolution
Would NOT recommend this company. We have a ring that we designed. They guaranteed to make our ring to spec. It has 4 stones. The Emerald fell out during the second time of wearing it. They fixed, resent with scratches and repairs that I would compare to a three year old skill set. Embarrassing to show my wife considering I promised her that I made a good choice going through this company. They repaired and replaced the Emerald with a different one. This Emerald had a huge line through it. I was specific with the quality I ordered before I signed the agreement and purchased. They told me it was hard to get the Emerald I requested. I said they shouldn't have promised it to me if it was so hard to accomplish what I was promised.
They wanted some time to track down the right Emerald. Months went by at this point. The next Emerald sent didn't have the same cut as the other stones. My wife and I had little money when we got married. This took years and lots of extra work to save for. Appx $10,000 purchase total purchase. A new wedding band with our kids birthstones and an engagement ring with a diamond. This nearly one year battle to get what we ordered has emotionally harmed us, and my wife refuses to wear this ring now. They ruined our lifetime purchase. I wouldn't expect much after what I went through. They refuse to refund me for our struggles and purchase even with all of the emails and documentation I have. I am now seeking legal counsel and consulting with the Better Business Bureau. Be careful is what I would advise.
5 Updates & Rebuttals
Resolution
#2Author of original report
Thu, December 10, 2015
This matter has reached reached a satisfactory resolution.
Brilliance, LLC loses BBB accreditation
#3Author of original report
Wed, October 21, 2015
10-20-15
Today, Brilliance had their attorney send me a letter, threatening again, even after losing in arbitration. They don't agree with the arbitrator's decision and won't pay me. So they kept the ring and $10,078 from me. Now I will be forced to enforce the decision in court. Sound like a company you want to spend your hard earned money with? Jonathon Ohayon is the Brilliance persons name. Zalman Shapiro is his representing attorney. His office is on Wall Street, in New York. Brilliance's BBB accreditation is revoked. Look it up. Find my story on any review site.
Arbitration: Brilliance loses
#4Author of original report
Fri, October 16, 2015
Update 10-15-15
Brilliance / BBB claim update: after refusing arbitration multiple times, threatening me with an attorney's poorly and unprofessionally written letter, brilliance had no choice but to arbitrate or lose BBB accreditation. So two years + has gone by and we finally get to a force a resolution. Can anyone guess, based on my posts who won arbitration?! Of course, the ruling was in favor of me! I would hope after all this bologna. So the ruling was for me to ship the ring back and Jonathon was to send me a reimbursement in full. $10,078. He had until October 10, 2015 according to the legally binding arbitration agreement. I shipped the ring back to him. Today is October 15 th and I still haven't received payment.
Furthermore, Jonathon Ohayon, will not respond to BBB emails. The BBB was surprised and said this only happened one other time. He will link have his BBB accreditation pulled once again. So my next action is to take this crooked son of a gun (cause I can't swear on here) to court. Will be straight forward as all the court has to do is enforce the legally binding final arbitration agreement. Now he has my ring and my 10 grand. CROOKED MAN! Jonathon, I hope you seek forgiveness because I'd hate to have to explain this one if I was you. Steeling from a hard working blue collar family, then dragging it on for over 2 years while keeping their money.
PLEASE TAKE MY EXPERIENCE INTO YOUR THINKING WHEN YOU DECIDE WHETHER OR NOT TO BUY FROM JONATHON OHAYON/ BRILLIANCE, LLC. My experience alone should be enough to make your decision not to give him any business.
Update: Brilliance hires attorney but won't arbitrate.
#5Author of original report
Fri, April 17, 2015
Next update: They hired an attorney, who contacted the BBB, not to close the complaint as unresolved, as they wanted to work to find a solution, and solve in an "amicable" fashion. Their idea of "amicable" was to try to bully me into taking down my complaint posts of what has happened, and in doing so, they wouldn't come after me for libel, which I have never, and will never do. By this, they will repair the ring to the way it has always supposed to have been done. Even though their manufacturer defect warranty covers this in writing anyway. Also, the ring is beyond repair, and they never were able to build it correct to begin with. As a side note: the attorney wrote his letter very quickly, I am to assume, as he obviously didn't take the time to proof read. His grammar and abbreviations are not what I would expect from a lawyer. Not very professional.
So, the complaint is closed as, unresolved, because they refuse to arbitrate. Hmmm, I signed to arbitrate. I reached out, one more time on my own to request him to return the ring for a refund. He denied. I have involved other resources to assist me in my claim. I sure hope no one else has to deal with a similar situation. Stay away, is the best advice I can give, based on my experience.
Brent R.
Merrill,Wisconsin,
Email string to further back up my opinion.
#6Author of original report
Fri, September 12, 2014
So here is an example of a response you can expect when telling them to make it right. I gave them a year to fix and they wouldn't fulfill my order as placed. On other complaint sites COO Jonathon Ohayon has gone as far as defamation of character. What a situation. Be careful all!
Telling you that I will be moving forward to protect my purchase through legal counseling, better business bureau and website complaints is neither harassment, nor threatening. Those are terrible accusations that I will not accept. You are supposed to be a first class businessman. All I've ever asked for is my order completed as I placed it. For a year you haven't done that, but kept my money. Now I want a refund per our past discussion. No phone conversation is needed. Just be ethical and do what's right please. You have caused a great deal of sadness and anxiety in our home.
Brent Reinhardt
Brent Reinhardt
On Sep 11, 2014, at 9:17 PM, Jonathon Ohayon <[email protected]> wrote:
Brent,Under no circumstance will we continue working with you under threats or your harassment. You can retract your reviews, schedule a time to talk to me, and then I will gladly work with you on resolving this matter quickly and professionally. However, should you not want to resolve this between ourselves in a professional manner this will be my last email to you and I will submit this to our attorney and he will take all the necessary actions on our part.Have a wonderful evening,
Jonathon Ohayon
Chief Operating Officer
[email protected] | 866-737-0754 | Direct: 561-424-2701 www.brilliance.com | Skype: yohayon
